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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 728 reviews

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Rating by feature

  • Service

    Rating 4.2 out of 5 stars

  • Professionalism

    Rating 4.3 out of 5 stars

  • Expertise

    Rating 4.2 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers value the overall performance of the Under-Cabinet Range Hood Install, with many appreciating its design and fit. The noise level is lower than previous models, and the fan and lighting provide sufficient power and illumination. However, a few customers reported issues with the venting performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 728 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were prompt, courteous, knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Most frustrating experience of my life!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the most frustrating experience of my life! Between all the appointments & days off work for delivery/installation where the unit wasn't available for delivery/installation to Friday, 1/21/22 when the appliance was finally delivered by a team that turned off the power, removed the old range hood and left. We were told they needed a part and would be right back. That is the last we saw of them. The power was not turned back on before they left. The kitchen was left a mess with the old range hood sitting in the dinning room next to the new one with all the parts and paper work spread out on the dinning table and the box left open in the middle of it all. I will never purchase anything from Best Buy ever again that I cannot pick up from the store or the warehouse myself and have a professional install.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT Service for Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team! Very professional and awesome service! We are very very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men worked very well together. They were efficient, knowledgeable and worked clean. Very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good 0roduct but didn't fit in ky house. It was a hassle trying to return it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep up the good job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job they are professional and do there job very quick and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services you provided. You responded my request really quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing but good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was Knowledgeable, fast and respectful and arrived early.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Range Hood Installatioin

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a GREAT job on this. They were fast and super good and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hood installation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went smoothly and quickly. The installers arrived on time and wore mask.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was done quickly. They did a good job.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Credit department is a bunch of idiots

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service from the home office was a bad as it could be. Cancelled my order twice with no explaintation. Agents repeatedly lied to me because they did not know the correct answer so they made up an excuse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service installers were excellent and quick. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the installation of my range hood. Helpfull installer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing BEST about this buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had nothing but problems from the very start with my purchase of Stove and Rangehood. After a month of issues and delays the rangehood was finally installed improperly . They knowingly installed this unit in a way that prevented the cabinet doors above from opening (the doors literally scrap and push down on the unit), and they installed it at an angle instead of ensuring this was level across. Had they at least leveled it properly i may have been able to sand the bottom of the cabinet doors to make adjustments .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    range hood install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install guys were on time, super quick and very courteous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly tech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and friendly technician. Clearly explained the best way to take care of the product. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrreat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not be completed as there was a defect in the Samsung product - again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORTH IT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORTH IT IF YOU ARE NOT TECH INCLINED OTHERWISE EITHER IS OK

    I would recommend this to a friend