Customer Ratings & Reviews

Technicians came on time and did a professional job!

I was charged an additional $125 to install the hood b/c my outlet was on the other side. This is absurd! I had no other options at the time, they are already there to deliver my appliances so what else can I do.

In July 2021, I had an under-cabinet range hood installation appointment with Geek Squad. The technician arrived at my house and informed me that the service could not be completed due to the wiring issue. He called Customer Service to cancel the appointment and informed me that I would not be charged. However, on October 15th, three months later, I was charged $39.99 for the service. For this problem, I called geek squad at least three times. They informed me that this is a system issue and they need to speak with a supervisor before calling me back. Nothing was ever returned. I'm extremely disappointed about the geek squad's customer service! Extremely unprofessional!

I am certain it will be installed just fine. all the other items were installed perfectly

Installation was fine I did not like the hood and returned it

The team came on time and in 15 minutes installed the range hood. Perfect service!

It was nice getting this installed and everything went well to plan.

Great service and quick with patience for helping me

Worst service ever, charge me $150 to create a point and good never worked due to the beaker issue. I called another electrician to replace the breaker and Best Buy I should say worst buy gave the appointment of 10/30/21. Team showed up and said your breaker is not fixed, and asked for the extension cord which my wife couldn’t find at the moment. Then they said they will be back after their next appointment as I came home and found the extension cord and called them. Today is 11/03 and no one called back or show up to fix the issue. When I called they said I need to call the manufacturer of the hood which never worked from day 1. This the worst service I ever got from Best Buy.

Gentleman no-showed multiple times. When he finally arrived, he spent 45 minutes unboxing product before looking at existing vent area for 5 minutes and stating he could not install before promptly leaving. I recommend ensuring people are capable of the task prior to dispatching them to do the task.

The guys were efficient, knowledgeable and courteous.

The service guy was beyond excellent in installing our range hood! Thanks Best Buy!

Quick and efficent. Had everthing need to do the job

Easy set up, the installers did a great job. Delighted with the overall service.

The guys were fast and did a great job. They took pride in their work too.

Geek installation was awesome, profesional and courteous.

The installation team was prompt, efficient, respectful, and informative.

Good quality range hood. Has not been used much yet

First hood was installed and it was making noise . So a replacement was ordered and second one makes the noise . Than I was told it is the wrong brand of hood . We should go with something else . But Best Buy guy came and recommended this GE profile hood in the first place . Nowhere on the box it says GE profile . Don’t know if we were delivered the product we ordered . We are stuck with a hood that makes a lot of noise . The installation team was very good both times and very professional. More than a month has gone by still waiting for the refund that the customer service agreed to give us .

Installer was on time, professional, courteous and cleaned up after finishing