Customer Ratings & Reviews

Terrible product. The mic doesnt work and best buy 14 day policy i missed it to return it. Many users experience this issue

If you plan to buy this I can offer only one piece of advice, KEEP THE RECEIPT. I bought these roughly a year ago and they randomly split in half when I went to put them on. Thank god I kept the receipt. I exchanged them for a new pair thinking it mustve been a complete fluke. Six months later the exact same thing happened. Same spot, same part shattering, same situation. Do not make my mistake. Buy anything else.

I received the item but it was not new. It was used and it had missing pieces with it. I was beyond shocked and returned it immediately.

I use this headset daily for office work and some casual gaming. Always kept on a stand, always taken off with both hands. And after 15 months it just snapped. Don’t waste your money on this. Razer has dramatically decreased their quality.

I have owned these for just over 3 months and was very impressed at the beginning. Great audio quality for both speakers and mic and they're comfortable to wear. After 3 months, the plastic holding one of the earphones on has broke. The ear piece is only held on by the wire now. This happened from just putting the headset on and off normally. I had high hopes for this headset being made by Razer, but this is extremely disappointing.

Have had the headphones for 7 months now. Handle with care and cleaned very well. Just from putting the headphone on the little plastic piece that holds the ear piece broke. So the left ear piece is dangling by the wire making the headphones unusable. Do NOT buy! Not worth the money if they’re just going to break.

Great while they lasted. Less than 4 months and they broke on us.

Immediate issues with discord especially if streaming through discord. Static coming in from your end making it so no one can watch. Taser Support was asking for you to ship the headset to test what is causing it. Even though it was a known issue on their forums. They could literally unbox one in their inventory and test it. Much easier to return this item and buy a different brand l. Razer keeping tradition of faulty equipment either cheap plastic on headset, and mice.

The Razer BlackShark V2 Pro (2023)--quite the mouthful!--is a superb gaming headset for PC, PS4/PS5 and other devices that use Bluetooth. It's probably the best and most comfortable headset I've used. Whether you're a more casual gamer who mainly uses a headset for late-night playing, or a dedicated esports competitor, I think you'd be quite happy with this. The BlackShark V2 Pro is a wireless headset with support for both 2.4 wireless via a USB-A dongle, or via Bluetooth. I stuck to using the dongle for both PC and PS5 use and set up was really easy. On the PC side you'll want to install Razer's Synapse software for the greatest functionality. There you'll find a wide variety of customizations for both audio playback and the mic itself. I turned on the THX mode, but I wouldn't say the difference is dramatic, as these sound great to begin with. On the PS5, I tried them using the spatial audio mode built into the PS5's audio menu. To me, the most important qualities in a headset are comfort and audio quality. This Razer headset, with its headband and earpads both nicely cushioned with memory foam, is quite comfortable for extended periods. I'm someone who generally suffers a fair amount of fatigue with headphones and headsets, yet I found I could wear these for a long time. They're also not too heavy, which also helps wearability. Sound is very good, and it's better if you tweak the settings in the Razer software. They're not noise canceling, but they do a pretty good job of keeping out ambient sounds. The 50mm driver is rated from 12Hz to 28kHz, which is a rather remarkably wide range, and these also performed well listening to some orchestral music. The (detachable) microphone input matches the output in quality--it's very, very clear. Battery life is rated to 70 hours, and while I didn't exhaustively keep track of the time, that sure seems reasonable. Battery life is certainly excellent. The battery is charged via a USB-C port on left earcup, which is home to most of the controls (mic mute, volume, power.) The bottom line: this is a great headset. It's very comfortable, sound good, has a very clear microphone, and excellent battery life. My normal preference when gaming is to let my 5.1.2 home theater system rip, but I found this headset to be a very worthy alternative. Highly recommended.

As someone familiar with the Razer Blackshark headphones, I was confused as to what they would do to make the newest pair even better. My pair from last year sounded awesome, the noise cancellation was solid, they fit well, and didn't seem overly heavy on my head. While I felt Razer would be hard pressed to improve on the previous model, it didn't take long with the newest Razer BalckShark V2 Pro to realize how wrong I was. First off, the 2023 Razer BlackShark V2 Pro charges via USB C. That in itself is a large improvement as it now charges via the same cord as nearly everything else. While I still lean on the cord provided by Razer, knowing it uses USB C puts me at ease in case the cord needs to be replaced. Putting the headset on, I immediately notice an improvement in the noise cancellation. While the BlackShark V2 doesn't use active noise cancellation, the design of the headphones does a great job of blocking out outside noise. This is great because while the headset blocks out outside, the lack of active noise cancellation means it does so without impacting battery life. Speaking of battery life, it's something you don't have to worry about with this headset. I've gone through multiple long gaming sessions without having to charge. In those long sessions, with the exception of the noise cancellation, I barely realize the headphones are there as they are extremely comfortable. I don't feel the need to immediately take them off when the gaming session is over. The audio quality on this headset remains top of the line. I have no problem hearing footsteps approaching, recognizing where they're coming from, or knowing which direction shots are going off. I never get any complaints about the mic either. One of the things I really like about this headset, which, is similar to previous models, is the design. I don't need a million lights RGB lights all over my headset. The design is very low-key, which, may not fit everyone, but fits me perfect. The Razer BlackShark V2 Pro is one of, if not the best wireless gaming headset on the market. The 2023 is a no brainer buy that I'd recommend to anyone for it's improvement over what was already great.

Constantly disconnecting, having issues with them in general.

Audio randomly fluctuates from extremely loud to super quiet, was not worth the purchase. Unfortunately i was not able to return it and wasted 200$ will not be buying a Razer product again

Quality isn’t loud. Whole headset broke on me while using it.

these headphones are difficult to navigate and the sound comes out like static into your ears it hurts your head after a while. horrible product for horrible price

Great for 6 months, then the plastic side piece broke, making the headset unusable. Inexcusable for the price.

I could not get it to work. I let it charge for 3 hours and still it wouldn’t work

this 200$ headset is weaker than a biscuit,it didnt serve 6 months and it fell apart I regret buying this headset so badly

Worst audio performance I’ve ever had out of a headset. This headset has the same audio quality as a $30 pair of turtle beaches

The headphones look very good. However they sound very muffled and they are very boomy sounding and very hard to hear what is around you in game.

6 months later its just broke i dont get why it broke i taken care of it like it it broke from the inside cheap