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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 189 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers are delighted by the Kraken V4 Pro's superb sound quality and comfortable design, praising its immersive haptic feedback and excellent battery life. Many appreciate the convenient retractable microphone and customizable RGB lighting, although some find the headset's cost to be high. The overall experience is described as enjoyable for extended gaming sessions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-189 of 189 reviews
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Very good with minor issues

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Razer Kraken V4 Pro is by far one of the best gaming headsets if not the best headset available. The audio range on this headset is impressive, and every test I've thrown at it as been passed by flying colors. Synapse 4 was easy enough to setup and settings seemed to make sense. More on the microphone settings later, but largely the UI was straight-forward and simple (exactly as it should be in my opinion). Audio wise, I personally setup the THX Spatial Audio to fully enhance the headset. This was then tested on a few games, one of which required the spatial audio and was pinpoint accurate. Setup for the audio "subsystem" was simple and worked off the bat. There is some muddling though on occasion, but I have found that appears to be from Synapse 4 and the audio equalizer rather than the headset itself. Chroma wise, even though I can't see if while using the device, there are plenty of options through the software and easily connected to my Razer keyboard and mouse. Turning this off does definitely increase battery life. Speaking of the battery, the device will run easily all day with the right settings. I personally do not like haptics in the headset and have them disabled. Lighting (after testing the Chroma) was disabled as well to further extend the battery. That said, there is zero performance loss with the lower battery. The headset will perform as normal even at 5%. The battery is also a quick 2ish hours, while in use via USB, recharge time. I normally leave this plugged into a charger while asleep though and battery will be at the full 100% regardless. The microphone is very sensitive. My speech was loud in the earpiece. This was corrected with the "Low" noise gate along with other settings. Without synapse the loudness was not present and similar to other headsets. The synapse software does take some iteration and attention to detail to find your best settings. The OLED base is robust and will not slide on the desk even with a good amount of force. The screen is single color, and while I wish it multicolored , it is still very readable and has a profesional look.. At the time of writing this review though, there is the only one issue with the headset overall: the built-in home screen "Headset Info" is extremely pixelated. The headset is new enough to not have any firmware package to re-install through Razer's website, but the issue has been reported and appears to be tied to Synapse 4. Without Synapse 4, though, this one home page is still pixelated. There are work arounds though, with the software controlling it, the System Information home page will show the battery life accurately. It is important to mention that no other sections of the OLED screen are pixelated, the one home page is the only issue. I received quick feedback from Razer that this is a know (and minor) issue and will be corrected with planned updated firmware. Finally, Bluetooth! I may be incorrect, but this seems to be the first headset from Razer with simulcast with both Bluetooth and the 2.4 GHz connection to the base active at the same time. This was done with flying colors and there is zero audio degrade with Bluetooth. However, it cannot be used while charging the device. The quality of both the audio and the microphone are the exact same as the regular connection. This is a great feature for my use case. In summary, this headset is definitely 5/5, with a half point off (BB does not have 1/2 stars) for the microphone issue and specific base readout issue . Between the audio clarity and quality, battery life, and the addition Bluetooth, this headset can be used for both work and gaming. I have happy that Razer has created such a high end headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best Headset I've Tried

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried many gaming headsets over the years that have claimed to be "premium" products. And, for the most part, I've found them all to be very similar to one another, distinguished only by a few small differences in frequency response or the odd gimmicks they've incorporated. After trying the Kraken V4, though, I now have a new benchmark to judge those headsets against. Razer has managed to distill the best aspects of various headset designs and produce something quite special which stands out as the best headset I've personally had the pleasure of using so far. What makes the headset stand out isn't so much the audio quality (though it is excellent) but rather the engineering and user facing design. This, to put it lightly, a very feature-rich product. You've got multiple inputs going into the control box, programmable RGB, tunable audio, simulated surround, haptic feedback, a wireless interface, and the list goes on. it's a very tall order getting all that to work together, and an even taller one to make its use intuitive. Razer has exceeded my expectations in this regard. Controls are surprisingly minimal and yet give you immediate access to everything you might need in normal use, while the Synapse and Chroma apps (which you will be automatically prompted to install when you plug the control box into your PC) allow you to do all the fine tuning you might want and tie the product into the rest of your gaming accessory ecosystem - even if the other parts of it aren't built by Razer. There's also a great deal of care put into even mundane elements, such as the retractable boom mic which effectively marries the superior adjustability and space savings of a removable unit with the convenience of a flip-up one. And, perhaps most importantly, despite having what seems like half an electronics store crammed into the thing it's still lightweight and flexible enough to be comfortable for long gaming sessions. That said, nothing's perfect and neither is this. While most of the standard features succeed brilliantly, the haptics touted as one of the key gimmicks for the Kraken V4 fell flat for me. When I first saw the word "haptics" I was imagining something like a virtual subwoofer, meant to give a bit more presence to the lower end of the audio which headsets generally struggle to properly reproduce. And based on how it responds I think that's certainly what it's trying to do, but I found the effect rather unconvincing. The best way I can think to describe how it feels is like someone lightly bumping the headset with their elbow as they pass by. Rather than adding to the immersion of a scene it really only serves to remind you that you are wearing a headset, and to make things worse can actually make it harder to hear game audio. It's also not helped by the fact that whatever system it uses to automatically fire off the haptics in response to the audio it gets is quite twitchy, to the point where it's often unclear what's triggering it. It's better with "Sensa-Integrated" games which have native support for the function, but even there I can't say I felt like I was missing out by just turning the haptics off. I won't say that it's worth avoiding the headset over it, but having tried it I wouldn't recommend anyone give it much weight when considering which headset to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price
    Tech Insider Network Member

    Rated 5 out of 5 stars

    It's Worth The Price!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Razer Kraken V4 Pro really shines in the busy world of gaming headsets, combining simple plug-and-play features with top-notch audio performance. This wireless headset offers the perfect mix of convenience and quality, making it a great pick for gamers of all levels, whether you're just starting out or a seasoned pro. Setup and Installation: 9.5/10 One of the best things about the Kraken V4 Pro is how easy it is to set up. In just 60 seconds, you can go from unboxing to gaming—no hassle, no fuss. It’s true plug-and-play at its finest. And while Razer’s software is there if you want to explore extra features, it’s great to know you don’t need it—the headset works perfectly straight out of the box. Audio Performance: 9/10 While testing the Kraken V4 Pro, I was seriously impressed by its audio performance across different scenarios: - Gaming: In Call of Duty Black Ops 6, the headset delivered crisp, precise audio that made it easy to pinpoint sounds and fully dive into the action. - Music: It’s not just for gaming—this headset handles music beautifully too, showing off its versatility. - Noise Isolation: The noise-cancelling feature is a game-changer, blocking out distractions and letting you stay fully immersed in your gameplay. Controls and Interface: 9/10 The external control unit really stands out with its super intuitive design. It lets you quickly tweak settings without having to mess around with complicated menus or software. The simple, user-friendly controls show that Razer really gets what gamers need when things heat up. Value Proposition: 8.5/10 The Kraken V4 Pro sits in the premium headset category, but it’s worth every penny thanks to: - Incredible audio quality with no compromises - Sturdy, high-quality build - Super easy setup - Great performance for both gaming and media use Pros: - Lightning-fast 60-second setup - True plug-and-play functionality - Intuitive external controls - Excellent noise cancellation - Versatile audio performance - No mandatory software requirements Cons: - Premium price point - Additional features require Razer software installation. Final Verdict: 9/10 The Razer Kraken V4 Pro Wireless Gaming Headset really delivers on what it promises. With top-notch audio quality and a super user-friendly design, it’s a fantastic pick for gamers who want both performance and ease of use. One of the best parts? You can use it right out of the box without needing to install extra software. But if you’re into customizing your experience, Razer’s software suite is there for you too! This headset truly shines where it counts—gaming. It also handles general media like a pro. Add in awesome noise cancellation and easy-to-use controls, and you’ve got a headset that’s perfect for both casual gamers and competitive players alike.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    For the Tru Audiophile

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The razor kraken pro V4 wireless headphones are amazing. Starting with comfort, they feel incredibly good on my ears, even after very long gaming sessions or work sessions. The swivel for each of the cans allows for a very comfortable fit, the headband across the top also has excellent padding for great comfort. The sound is also incredible, and it includes support for THX spatial audio, so any sources that support that will be amazing. It will really feel like you are there. On top of that, even when just listening to music or making phone calls, the sound quality is amazing. Speaking of phone calls, The headset includes a retractable mic, which is excellent as I don't like to have a mic in the way when I am just working on my computer or reading or listening to music, but it is awesome to just be able to pull it out. People on the other end of phone calls and video games. I'll say that the audio is clear and background noise is minimal if not completely alleviated. One interesting feature these have is the ability to mix audio. You can be connected via the 2.4 GHz connection to your gaming console, while at the same time being connected to your cell phone via Bluetooth, allowing you to listen to music or other audio from your phone while playing a game, or even to have phone conversations while also still being able to hear your game. This won't be the most useful feature for most, but if it is something you need, it's a fairly rare feature.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Premium Razer headset comes with premium features

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm usually not a big fan of Razer products because I call them the Apple of the gaming industry where the product is good but it's typically overpriced. I feel this one is still priced quite steeply, but it does back it up. The build quality is very premium. You're definitely getting what you paid for. The base is made of plastic and there's no denying that. The leather band on the headset feels premium and so do the earcups. The part that holds the actual drivers feels sturdy. It feels and looks metal but I think it's just very premium plastic. The sound quality is superb. I feel like I can hear every music detail I need, movies dialogue, and every movement inside my games as well. I love that about this headset. It is THX certified, but THX is owned by Razer now. You have spatial audio customizable here and the Razer Synapse application allows you to customize A LOT about this headset and its sounds. The sidetone is nice to have and I find myself using it often so I can tell how loud I'm talking. The mic quality is also fine. It doesn't sound bad at all and I think it's very usable. This also supports Game and Chat sound so you can fine tune if you want more game or chat in your headset. The RGB for this headset is really nice and very customizable. It's not just stationary or a few modes. You can really change it up to how you want it and how your style is.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Strong Build Quality, Weak Sound Quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Razer Kraken v4 Pro Wireless headset with chroma rgb is a middling headset with fantastic build quality. The wireless pro model comes with a small mixer box that enables you to connect multiple sources at the same time. As well the headset enables you to connect your phone via Bluetooth at the same time. Right out of the box I was very impressed with the overall build quality. The headphones are lightweight, and fit well on my dome. I did feel a little bit of ear fatigue after about an hour of wear. The mixer box has a fun little lcd display on it that you can customize. As well, it enables you to quickly adjust mix, volume, and eq among other things. The software introduces the new Synapse 4 and chroma, which is a nice upgrade from the previous version 3 of the software. When you first plug the headset in, it automatically kicks off the installer for the software which is handy. On to performance: Starting with the audio quality. Out of the box the audio quality was horrid. It defaults to Game EQ and that mode has almost ZERO bass. It was a very tinny sound at first. I toyed around with the EQ only to find that the Music EQ was the best setting overall. Positional audio worked well, and the THX software was effective. However, the spatial audio was lost without the right balance in the EQ. Now about the haptics. I was excited to give this a go and was majorly let down. Upon turning on haptics the sound became completely muddy. All the highs were stepped on no matter what I did to adjust it in the software/EQ. I ended up disabling haptics altogether as it didn’t enhance my experience at all. Very disappointed. For a set of cans that have such a high build quality, I am astounded at how poor the software/audio quality was. And I do blame the software. I don’t believe the hardware itself is that flawed. It’s just got a really poor audio mixer in the software. And the EQ is complete rubbish. I think the fix is going to require a bigger set of drivers and a much better tuned EQ. I believe these came with a 40mm driver. Another set I have from a different manufacturer has 50mm drivers in them and they sound fantastic out of the box. I tested these in both World of Warships and Overwatch 2 before calling it quits and reverting back to my old pair of phones. I wouldn’t recommend these to a friend. For the kind of money it takes to get these, they need to sound AMAZING!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Home 7.1 Surround Sound strapped to your head!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product. These have easily earned the title of "Flagship product". Build quality is amazing. These feel like premium audiophile headphones. But how do they sound? Well, Fan-flipping-tastic!!!! I've put them through the wringer listening to music, movies, and of course, gaming. These sound like my $3K Atmos home theater is strapped to my head. I've had so many "surround sound" headphones that are just gimmicks. These are the real deal. Playing competitive first person shooters, you can easily tell directions opponents are firing from. THX certified speakers mean the sound effects are crystal clear. Grenades are punchy thanks to the haptics. Yes, HAPTICS in headphones. Think "I've strapped two 12 inch subwoofers to my head"... it's powerful. These also have the RGB (thankfully can be turned off, coz I'm a 46yr old man, not a Las Vegas casino). The control box gives you all the same controls that are on the headphone itself, but in a convenient receiver-shaped design. It's OLED (definitely overkill, but adds to the premium look). Microphone is really the "weakest" part of the product, but even so, it's crystal clear and is totally customizable. The microphone sounds slightly tinny out of the box, but can be tinkered with to sound more natural via the Razer software. Overall, this sets the new standard by which all premium headsets will be measured. Sound, build, and design all are breathtaking. Razer has made me a customer for life with these highly recommended headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing Service and Products!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product and service to boot! The best buy employee found them for me and said he owns a pair and they're the best for people wearing glasses. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Missing 1 feature

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great for music, movies, since games. Its a pain knowing you have to pay for the thx sound feature but that's okay. They do muffle sound but for 400 you'd think they would have ANC so you can be fully immersed into the games.

    No, I would not recommend this to a friend