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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.3 out of 5 stars with 234 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers commend the Kraken V4 Pro Wireless Over-the-Ear Gaming Headset for its superb sound quality, immersive haptics, and comfortable design suitable for extended use. The headset also receives positive feedback for its battery life and appealing RGB lighting. However, some customers have reported connectivity issues and consider the price to be high. Additionally, a few users have expressed concerns about the software and the weight of the headset.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 234 reviews
  • Pros mentioned:
    Haptics

    Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Product! Best Headset I’ve ever used! Amazing Haptics Function! Put you inside the game!

    I would recommend this to a friend
  • Pros mentioned:
    Haptics

    Rated 1 out of 5 stars

    Terrible quality, issues since day one.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love these headphones so bad. They felt so good, so amazing, so premium, yet fell so short due to quality issues that inexcusable at this price point. The haptics feature was a cool add on but seriously I've had nothing but issues with these headphones. Where to start? The retractable part - well it doesn't retract anymore for whatever reason. Mic input randomly stops working and then you have to restart your pc and mic a million times before it randomly starts working when it feels like. The firmware issues are crazy over 2-3 updates so far and one update from Razer even broke my computer. It decided to at it's own accord uninstall all my graphic drivers while updating the firmware for the headset. Sometimes the headset just refuses to connect to the hyperspeed and then it becomes a brick... it won't get picked up by anything and then I have to plug and unplugged from hardwired USB over and over again until it decides it wants to work again. Razer offered a replacement but for a product that's only 2 weeks old and as expensive that's unacceptable. Google reddit reviews of the product and everyone has similar findings and feelings. For something that's supposed to be premium, this product sucks really bad and I hate to say it because I used to be a huge fan of razer. Now not just this product but many of their products have TERRIBLE quality issues that are just inexcusable for the pries they're charging.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    dad approved

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this for my dad but he loves it! he needed a headset that was durable enough that it wouldn't break when he wears it to sleep (yes i know he's a crazy person) i don't think he's used the controller that comes with it yet but i've used it and i think it's a great addition

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset super comfortable and all the features you need.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Kraken

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset and amzing sound quality. Would recomend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device, sounds good and works good. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headset fits perfect and super comfortable !

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Don't bother

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gimmicky headset with haptic feedback that seems cool at first but gets annoying real fast. You can of course turn the haptic feedback off but then this just becomes an overpriced average headset. I ended up returning it though because it dropped connection to the hub and I was never able to get it to reconnect. There are much better headsets for this price point out there.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Razer Headphones.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Razer headphones are the best headphones i have purchased well woth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are for my 15 year old son, who continues to go through wireless headphones like he goes thru snacks. Anyway, he said these are the best pair of headphones he's had in his life. He is a gamer, and is on his system(s) constantly. They must be good if he says they are.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Razer Kraken v4 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headsets Really Comfort I Like This Headsets 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT HEADSET

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m going to keep it quick and simple, this headset truly out of all the headsets I’ve tried are almost considered nothing to this. Even small details, such as lighting are very accurate and can be controlled with a click of a button through the synapsis app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well build and works wonderfully with the PC. Havent tried it yet woth the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    innovative as ecpected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are my all time favorite headphones. razer really changed the entire baseline with these

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best pc gaming headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best header for pc gaming I’ve ever bought. Enough said

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Better than Logitech Astro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent replacement for my Astros A50s that are no longer made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone gaming legend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I've ever used in my life. I highly recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is amazing! Works really well with ps5 too. Download synapse 4 on pc and customize the headset and the hub. Add new sections to use with console and even turn off rgb with hub

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Haptics
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Gives back what you put in... and then some.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SUMMARY: If you want plug and play without spending time exploring the settings, there are cheaper alternatives. But look no further if you enjoy customizing the sound (and RGB!) stage, this sounds great with amazing base and looks just as good. It’s perfect for those that take pride in their gaming rig and want the best. PROs - Sound quality is great particularly on the low ends giving oomph to explosions and weapon sounds. - Easy to wear for extended period of time, comfortable, well fitting, reasonable weight makes it easy to wear - Excellent wireless connection, could walk around the house and it stay connected. - Great battery life. - Quality construction, durable MATTER OF TASTE - Tethered to a bulky base, so not good for laptop portability. It can be used without it, but don’t get all the features. - Doesn’t reach its full potential until you spend time tweaking all the options. - Microphone quality is good for a retractable microphone - I liked the haptics that added a more physical sensation, but they need tweaking to taste. -Controls, controls, controls, with great power comes great responsibility. Sure, some like all that control at your fingertips, some might find its more clutter on the desk. CONs -Manual controls means if you tune the haptics per game, you must remember the settings for optimal results. Is that a con? MORE WORDS First and foremost, these fit really well. Some over the ear headsets can make my ears sweat, these don’t. The cushions are plush, yes there is some heft to it, but I wore them for hours with no problem (headsets are no good if you can’t wear them). The sound stage is amazing with games, really feels 3D. It’s great for movies and music as well, so you are getting your money’s worth…. but obviously if ALL you want is great sound there are other choices. And options? Way too many to count, so many you get not one but two apps to control, synapse 4 and chroma, not to mention the physical controller hub. And how about 4 different ways to connect, including wireless. You can connect your phone and game at the same time. And it comes with three different adapter cables. RGB you say? Yep, though it’s on your ear cups and you won’t see it. But if you have a rocking RGB computer system, you will fit right in. And for me, sometimes I want simplicity. This is not that. It’s a tweakers dream come true for sure. The final results are really impressive. But if you don’t want to tweak, you might not find this to be a good value. You are paying for all those controls. And I think that’s my wrap up on who is this for, the gamer that wants the ultimate in audio visual ear tech for the desktop rig and loves to tweak. Truly the best of times and the worst of times. 5 stars if you want to immerse yourself in your headset, 4 stars if you don’t.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset for gaming, and would highly recommend

    I would recommend this to a friend