Customer Ratings & Reviews
- Model:
- A-SKU-0792
- SKU:
- 6537409
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Reader for contactless and chip (2nd generation) for its ease of use, overall performance, and battery life. Many appreciate its simple setup, speed, and convenient size. However, some customers have reported issues with connectivity.
This summary was generated by AI based on customer reviews.
Great but required good WiFi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing 1 star because it requires a good WiFi connection to work. This is troublesome for spotty areas and pop up events.
I would recommend this to a friendBrand response from Square
Posted .Have you checked out Offline Mode yet? Tap ≡ More from the navigation bar. Tap Settings > Checkout > Offline Mode and toggle on Allow Offline Mode. Please let us know how you go!
- Cons mentioned:Connectivity
Trash after 13 months and one use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 13 months. Used it for annual event. Pulled it out for next one to test it. It will not pair with two different phones. Looses charge after 12 hours. Square has also dropped modern Samsung phones which worked when it was purchased.
No, I would not recommend this to a friend Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've not had an opportunity to use those products. Our review is regarding the poor customer service. First, our initial delivery dates were rescheduled for a later date. When we ordered these with 8 tablets, we told the agent that the order was for a church and we had a sales tax exempt certification. He advised that when we picked up our order, a credit would be issued. We found out that that is not the case, rather the church would have to open an account and then upload the certificate. Subsequently we found out that had I put the products on my account, that the church would receive an additional year's warranty. Again, the agent that took our order did not give us this information. As far as the order processing I would rate this a zero on a scale of 1 to 10, 10 being outstanding.
I would recommend this to a friendBrand response from Square
Posted .Hello. We sincerely apologize for the challenges you faced with the order process and our Square Customer Success team. We understand the disappointment that arises from misunderstandings and lack of information. Clear and transparent communication is crucial, especially considering the specific requirements for your church.
We genuinely value your feedback and would appreciate a second opportunity in the future to offer you a more positive experience. Your satisfaction is our priority.
Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so done with Best Buy. Paid for square reader through customer service, I was told it would be ready at the desk . I needed it for my business the next day. Drove 60 miles and was told they don’t have anymore. So disappointed. It took away my busy schedule, gas and etc.. Best Buy service has gotten so bad. I guess they feel they will always have customers…
No, I would not recommend this to a friend