Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 415 reviews
(415 customer reviews)to a friend
Rated 1 out of 5 stars
Dash cam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had 3 dash cameras installed(3 diff cars),one is not fully operational, called store and they had me.try and trouble shoot on phone with no success, now the store said it is out off return policy
No, I would not recommend this to a friendRated 2 out of 5 stars
Mostly well done, but missed alignment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service personnel were polite, professional, and prompt. The service was completed in the time promised. The system works as it should, with the exception that the camera was not adjusted properly. This should be a basic step of installing a rear-view camera.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Lousy install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy installation. Geek squad just pretty much just gave up because he could not align the camera lines the right way. I have to adjust it myself. Im a no experienced guy but with the help of mr google and ms youtube. You’ll get it done
I would recommend this to a friendRated 1 out of 5 stars
Bad Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actual product is good. Service provided by the agent was horrible. He informed me that he could not install the product as it was described, even though it was available for my vehicle on Best Buy's site. Finally, after having to argue with him, he agreed to install it correctly. This was upsetting because he was simply looking for a way NOT to complete the install and wanted me to believe it was not possible. Left a very bad taste in my mouth and I purchase everything from Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad is the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was really bad service. The manager was unprofessional about the service. There was no phone number for the install shop. He acts like people don't work and have all the free time in the world to go to the store to have them just tell you they can't look at it for 3 weeks. The install was done wrong. The technician was rude, unprofessional, and sloppy with his work. He could care less about his craftsmanship.
No, I would not recommend this to a friendRated 1 out of 5 stars
installation of rear view camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought my car in for installation of a rear view camera at the scheduled time and was advised that Best Buy did not have a technician to do the install. Best Buy did not notify me in advance of the scheduled appointment. I was not pleased. Best buy credited the purchase but the main reason I purchased the rear view camera from Best Buy was the installation.
No, I would not recommend this to a friendRated 2 out of 5 stars
Backup camera installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t hang it up right and had to go back to get it done right now the cranberry location doesn’t even offer installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Over priced & broken taillight
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was grossly overcharged for wireless backup camera installation and when I was contacted by managment the manager knew absolutely nothing about how I was to be charged. Plus the Technician broke my taillight and didn't replace it or tell me. Very disappointed to say the least. Back up camera is wireless with auxiliary plug monitor not a mirror at all
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Get it right at least once
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I suspect the product was very good, but after waiting a week to MAKE an appointment, eight emails, four phone calls, two cancellations, I arrived on time for my appointment to be told the product would not work in my car. Zero stars for the Geeks.
No, I would not recommend this to a friendRated 1 out of 5 stars
Pyle backup camera monitor installed by geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally inferior quality, the monitor kept coming out off the windshield, it broke and I tried sticking it with glue but the total product is a waste.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1) Backup camera is NOT working after spend 150+ dollars for the installation. I have to remove the cover of the trunk myself and reconnect the line. The connector is loosing. 2) I was charged extra money for Peripheral - 12V DC Adapter - Black w/o asking me first. After installation, I was asked to pay for it. Why don't you ask me first?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you connecting with us! Your happiness with your installation is our goal, and we hate to hear that this isn't the case. You can always revisit your local store and speak to a leader about your experience, they should be able to help. All our work comes with a guarantee, so we can get this resolved for you. Thanks!
Rated 1 out of 5 stars
Horrible service. Should be renamed to "Worst Buy"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sent my order to a different state, which caused delays for over a month
No, I would not recommend this to a friendRated 1 out of 5 stars
No Way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am done with best buy PERIOD! Never will I recommend this company for anything.
No, I would not recommend this to a friendRated 1 out of 5 stars
Everything was tighten to much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was very poor I come to find out the wires where zip tied to much and wires where tightly wrapped. I fiddled with wiring at home picture cleared up about 95% black and white screen still no color but i have picture now.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We want all services performed to your satisfaction! If you aren’t happy with this service, we would encourage you to work with your local store’s Geek Squad Manager. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Back up camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Glare and double images make it very difficult to see. The install shorted out and wires were loose
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work started at appointment time and was given an approximate time for installation which was accurate. Only negative was that waiting area was cold due to bay door being open.
I would recommend this to a friendRated 1 out of 5 stars
Motion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well at all,very poor camera for the amount
I would recommend this to a friendRated 1 out of 5 stars
Dash Cam install review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was screwed up and I had continual issues and problems.
No, I would not recommend this to a friendRated 1 out of 5 stars
Can’t review. Had windshield broken during install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought vehicle in to have VOX 2 backup mirror installed. Brand new windshield got broken. I replaced the windshield. Will get mirror installed eventually.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We never want a vehicle to be damage during an install, and I apologize that this happened. Have you filed a damage claim yet? If not please reach back out to the store where you had the work done, or call Sedgwick Claims Management, Inc. at (800) 620-7409 to get that claim submitted.
Rated 1 out of 5 stars
Appointment Changed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited a month for my appointment for it to be rescheduled out for a whole month later.... so disappointed
No, I would not recommend this to a friend