Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 415 reviews
(415 customer reviews)to a friend
Rated 1 out of 5 stars
Unable to install. Disappointing.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was unable to remove the rear view mirror to install a new one for the backup camera. I had to ask for a full refund.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Back up camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad job , wring Installtion, no demonstration after install , not able to use tye car , very risky ti drive
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy cancelled installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy cancelled my installation and couldn't reschedule for two months. Need to hire more employees.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when appointments are not readily available. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Camera cuts in/out and image seems to be reversed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera cuts in and out briefly and the installers have the image reversed. Camera overall looks good on the mirror.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for letting us know about this. Please reach out to an Autotech at your local Best Buy. Our car electronics installations come with a lifetime workmanship warranty, so we can hopefully get that working for you.
Rated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work was never completed would not recommend still waiting on refund of purchase price
No, I would not recommend this to a friendRated 1 out of 5 stars
Reverse cam didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reverse cam didn't work. Tried a couple of times to follow up but no one responded.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Backup camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have (Nelson) install anything, take it to Belleville best by, excellent installers.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our goal is to have the same level of service at all of our stores, and we're sorry you had a poor experience with Nelson. Please reach out to the leadership at the store where you had issues so that we can work to improve the service we offer going forward.
Rated 1 out of 5 stars
Doesnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it installed worked only one day. Total disappointment
No, I would not recommend this to a friendRated 5 out of 5 stars
Car back up camera installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician who installed camera is very knowledgeable of the product, he helped me selected one and ordered for me before set up installation schedule; he also did an excellent job on installation.
I would recommend this to a friendRated 5 out of 5 stars
Great installation experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did a great job installing the backup camera on my wife's car. It looks great, and the installation was even done a little early!
I would recommend this to a friendRated 5 out of 5 stars
Very helpful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent who installed the camera is very helpful. Before installing the camera he asked me if I wanted to also have the back camera and after installing he also guide me how to navigate the controls on the camera
I would recommend this to a friendRated 5 out of 5 stars
Installation of Dash Cam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a professional installation job. You can't see any exposed wires. They also made sure it worked and showed me how to use it.
I would recommend this to a friendRated 5 out of 5 stars
A-1 install for my Backup Camera wit Mirror
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was very professionally handle. The time to install was very close to the estimated time. Very happy with the installation workmanship.
I would recommend this to a friendRated 5 out of 5 stars
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it the view is amazing. Easy hookup records and is there when you nneed it.
I would recommend this to a friendRated 5 out of 5 stars
Review mirror cam install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was excellent and completed on time. No issues with the install
I would recommend this to a friend