Customer Ratings & Reviews

did a great job of fixing my problem as they always do

Agent setup smart tv with stereo, and Boise system, job well done.

Good support and xlnt techs. a+++++++++++++++++++++

Geek squad person reset home theater settings. Said he recommends changing the Denon receiver to a different new one. nothing has happened.

The agents that installed my refrigerator clearly didn’t know what they were doing and/or were too lazy! Never measured the door, still tried to haul out the old fridge ended having to remove the handles then realizing the front door had to be taken down too. Meanwhile my food defrosting … They also installed the wrong water hose which gave a horrible taste to my water. I had to call the squad again to check the water line/taste hoping it was someone more knowledgeable but the agent didn’t even taste the water, he touched the filter and told me LG would have to give me a new fridge because the problem was inside the fridge water lining. So of course LG sends in their agents, first thing he does is taste the water , then he checks the water lining behind the fridge and there is the problem!!! The wrong lining! So I switched it with the old water lining and boom! No more taste in my water! So yea terrible experience! Can’t count on your guys squad.

It took several visits to get my tv set up correctly.

They didn't have the correct tools along. They were needing a concrete drill and I had to provide them with one

HIM OR HIS MANAGER. THINK ITS TIME TO CANCEL MY MEMBERSHI AND FIND SOMONE WHO CAN HELP!K NOT COMPLETED. TWO AGENTS AND STILL HAVE AN ISSUE. TRIED CONTACTING THE SECOMD (SENIOR TECH) WITH HIS CONTACT # NO RESPONSE

Very dissatisfied with Geek Squad. Had to buy a $200 in-wall cable that they ruined by bending it. Just ordered another one. Company won’t reimburse me because the cable was damaged by the Geek Squad. Now I’m out $400 and the TV is still not installed with the cable in the wall. Have to wait another 2 weeks for an appointment.

Would like to return product for credit. The system is not working the way it should be. I can not get anyone to get in touch with me, very dissatisfied.

No one can get my new equipment to work. It’s done more often than working. I’m very frustrated.