Customer Ratings & Reviews

They did a decent job and were very quick. Neither guy was very friendly and they didn't clean up the mess left from drilling into my floor. They just slid the fridge right over the sawdust.

Went well. He wasnt part of best buy so that was a plus given that my order was messed up.

I wouldn't recommend using BB installation. They sub contracted my install to ProTech Edge. They showed up late. As they were trying to figure out how to install my water line to my fridge, they tracked mud on my carpet. Then they told they weren't equipped to install my line because they don't carry PEX piping tools on their rig. They said they had to talk with the boss and get educated on how to do the install. They said they would be back in a couple of days. A week later, I get a call 20 minutes before they were supposed to get to my house. They asked if I had the plumber install a T fitting. I told them I was never asked to have a plumber come out. I asked why would I pay BB for a install and then pay a plumber on top of it. He said that someone in their office dropped the ball. But there's nothing he could do. The complete unprofessionalism and complete failure of this company is unacceptable. If I could give a negative star, I would.

Our delivery person arrived early, was friendly and efficient. He knew just what to do to remove the old refrigerator and installed the new one literally in minutes. Nothing was broken in the process and he gave us all the instructions on how to get the ice maker and water flowing cleanly. Great service!

I was disappointed that the installation wouldn't happen until 2 days after the delivery of the appliance, but it all worked out.

due to they gave me my refund. I appreciate that. I would recommend best buy to my friend because if they are displeased and do it themselves. They will get their refund.

They were quick and efficient. They could have been more attentive to the lining up of the doors.

To Whom It May Concern, On Wednesday December 2nd, 2020 I spoke with a geek squad customer service representative, named Christina, regarding setting up an appointment to replace the water line for a fridge that I had ordered from Best Buy. As the call progressed, Christina became combative, belligerent and eventually hung up on me, stating that she would “take care of the issue”. After this encounter with an extremely rude customer service representative, we had an appointment on Saturday December 5th, 2020 for a team to come and replace the waterline. However, nobody showed up on that day; and, after a call to Geek Squad where I spoke to a much more helpful customer service representative, named Trenton, I was informed that no team had been assigned to replace the waterline on Saturday. Even though Christina had discourteously informed us that she would “take care of it”, it is clear that Christina had been derelict in her duties. I am writing to ask that you hold Christina accountable for her actions, which have cause us the distress of no water source while the waterline was not replaced, and for her unprofessional demeanor when interacting with paying customers. I hope you can make this right. Thank You,

I WISH THE TEAM would have sent this tech the first time, OUTSTANDING job he installed the water line in less then 30 minutes, it took a lot to get the right tech but im happy now but this project started in june

This was well worth it!!! The person they had come was fantastic - very professional, did a great job, and no leaks!!! I'm not sure what a plumber would normally charge (it may be more or less than this), but I'm very happy with what we paid and the work the person did. I would recommend this service!!!

The installer (Danny) was prompt, very respectful, and did a job overall. He certainly knows and does his job well.

Delivery was on time as promised and by the most courteous delivery men. Unfortunately, i didn't realize that i didn't have an existing proper waterline for the new refrigerator to be installed. I will have to engage a plumber. Thank you for your service, Happy New Year!

Very happy with this purchase. Excellent product. Delivery and installation was easy and delivery guys was very helpful and knowledgeable, Very appreciate!

The product was exactly as described online and was a perfect addition to my other Kitchenaid appliances. The deliver was on time and perfect. Friendly and courteous deliver men. There were in an out in no time. They wore their mask the entire visit, explained everything about the refrigerator, removed the packaging and left no mess behind. A great experience!!

The service technician went way above and beyond the installation. After he connected the waterline my touch faucet wasn't working correctly, he was very helpful over text with pictures to try and help me correct the issue. When I wasn't able to resolve it myself he came back at the end of his workday to fix the problem. Great customer service, thank you!!

The installation process was ok, just an additional fee in order for the product to fit was a bit too much.

This is my third for refrigerator and it probably only works so I'm happy it was a long process

The new valve installed was either faulty or not installed correctly which caused very low water pressure. I had to have the installer come back a second time to reinstall another one.

Mmm… just make sure you really need it, it’s not is wasted money because is really simple the installed.

I love our new Kitchen Aid Refrigerator; It's spacious and easy to keep clean!