Customer Ratings & Reviews

I wouldn't recommend their 3rs party to save my life. I just purchased my home and was buying all new appliances when I thought everything would be great. Yea they hired someone who has been in business for 7 months and isnt a qualified nothing he was a handy man. They destroyed my home. And when i say destroyed i mean destroyed. It's a 20 min job to put in a water line instead it took this quack a total of 3 days and 18 hours to put in a water line. On top of that he ripped my flooring up, Broke my water main, and ripped my door off the hinges. So I tell best buy all of this and it has taken over 1 month to even talk to anyone about this. I just spent a small fortune fixing the water main the busted and that came out of my pocket. They will point the blame and nothing will get done. I'm so ready to get a lawyer involded.

It’s nice to finally have water for ice and the water dispenser on this fridge in my basement!

Great delivery and installation team, they set up a new waterline from the sink for me. Works great, they set up the fridge and took all the plastic and garbage with them. They were very professional, knowledgeable and courteous. They took their time to install my fridge properly. I am very happy. I wish I had bought all my appliances from Best Buy.

It took 3 visits to get this installed because of how the door was installed. Rather than reorder another refrigerator AGAIN, the installer took out upon himself to change the door for us. Her was gracious and it extremely kind of him to do this for us. He told us he want supposed to do it, but what he did is the truest example of customer service!

Install was ok but they did not remove the plastic before putting doors on. So I'm stuck looking at plastic

They did not install my water line. The people who delivered the fridge say the next guys would. The guys who brought my other 2 appliances first said they couldn't and then they said they didn't have time because they had 2 other installations. So I have a fridge with no water.

Didn't seem like there was any special installation for the icemaker

after 4 schedule changes finally the did a good job, the service for scheduling the visit is really bad, you guys need to improve it

This service was necessary to replace a waterline that did not have a cutoff valve. The installation seems competent

It was good the only problem they couldn’t hook up my ice maker.

they did not install,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Once again, the installation crew refused to perform the job, running out of patience. Terrible miscommunication between Best Buy and the third party contractors. After more than a month still wanting, very disappointed on Best Buy.

I actually had to have this install done twice. I was not home for the first and had a friend home to take the install. Unfortunately, the fridge got scratched up coming into the house. But Bestbuy replaced it no problem and I was home for the second crew. They were amazing and took great care not to damage the fridge and did a great job on the install.

Gentlemen came to install my waterline and was super professional.had a slight issue with my water being backwards (cold where the hot water should be and hot where the cold water should be). It was my fault for not mentioning to him that my lines were backwards before he started working on it. Overall he was very professional and quickly fixed the problem. I️ would definitely recommend and use in the future

I ordered this because it specifically included 20 foot of water supply line in the price. The guys showed up, who looked no older than 20 years old and started getting to work. About 20 min in they tell me they don't have the supplies to tap into the metal water pipe, but there is PEX, but they would have to run the line to it and its further away, costing more. I asked how far away and was told 20 foot. So I said well the installation package I bought specifically includes up to 20 foot of line. Showed him the order on my phone and the one installer says "well I dont know what they are talking about, but whatever I'll just do it, I need to get going" stormed off and slammed the door going to his truck to get supplies. After that he was short with me and had an attitude. I told bestbuy about it and they said they would address it, but couldn't let me know what actions they were taking. Whatever. I'm going out of my way to no make purchases from BB anymore.

Horrible horrible horrible service, wont recommend to anyone. Best buy uses third party vendor to install or get that new water line or electric and they uses third party local vendors. And once you buy this service you will go through whole another level mess. So I highly recommend that just get the product and get it installed by professionals not from Best Buy

Very happy with this purchase. Excellent product. Delivery and installation was easy and delivery guys was very helpful and knowledgeable, Very appreciate!

The delivery men did a great job. They were considerate of the floors by wearing shoe coverings. I asked a couple questions and the installer explsined and demonstrated how to change the water filter. I hope they deliver any other appliances that I buy in the future.

Refrigerator was delivered and Everything was installed properly.

Great install, knowledgeable refrigerator experts.