Customer Ratings & Reviews

Installation of the water line to our icemaker went very well, the plumbers were great! Best Buy never told us we needed to buy tubing separately to install the line and after trying to figure out what happened they used tubing they had in their truck. Kudos to the plumbers, thumbs down to Best Buy.

The guys who came to install the water line for my fridge were GREAT. I had issues with the delivery and these guys made sure to rectify my dilemma.

Great part but didn't need it, so i would reccommend

Was done quickly and effectively (especially since the installers needed to drill holes through the cabinets.

Good in time service, arrive in stayed time. Quickly installed.

Installers were very professional and friendly. They ensured the refrigerator was level, removed all outer plastic, and reviewed the water and ice machine mechanics.

the installers were a second party for best buy ,and they did a excellent job and had the patience to get my fridge in door cause it was a very tight squeez and the fridge was very heavy but they did it with out one adjective ,coming out of there mouth or a scratch on fridge GREAT JOB Guys

The use of 3rd party contractors to install the ice maker water source is, in my opinion, a huge mistake - detracted enormously from the superior service received by sales advisor Steve Scina and, I believe Van - the gentleman who delivered and set up the new appliance.

Had to get my original fridge replaced due to some accidental damage when it was being moved in. These guys were quick and professional. I did not get the waterline install; I think this was a mis-click by the representative who scheduled it for me.

The guys came in and installed my fridge and waterline, made sure it fit properly so that it didn't hit the wall when the door opened and ran a gallon of water through the water line. They showed me where the water filter was and they cleaned up before they left!

My only complaint is that there is no covered butter tray. Other than that everything is fine.

It works. I really like it. Took a serious bit of time trying to hook it up with being tossed left and right for my scheduled days. Was bought in July but finally got it installed in September. It works well. Going to install a water filter line to keep the water fresh. This worked well.

Very good service and very professional. Will order again

Love my new frig. I no longer have to purchase bottled water. And the inside lights are so bright, also everything is so cold and my freezer is Right on ‼️ Love it.

We had a Samsung French Door Refrigerator with Flex Zone in the middle for about 7 years. Freezer was not working and I found that the wire in the flex zone was broken. Instead of fixing it, we decided to get a new one. The installation crew did a good job.

It wood have been great if the installer had ever thing they needed I had to go buy a part and complete installation myself.

The technician was very professional and through. He explained exactly what needed to be done and how long it should take him to complete the job. The job was completed in less than 30 minutes. Excellent jod. No issues so far.

Love the look and so happy I went for the counter depth as we’re in a small space and it ended up fitting perfectly. In a previous home I owned this same fridge in its normal size and I feared a big difference in storage space but for a family of 3, it’s perfect.

The installation was great...We already had an ice maker....the installers were careful.

Not Impressed!!!! When the water line installers appeared they took all of 5 mins to tell us that they wouldnt go under the cabinets, They Don't Do That!! Totally displeased with these people. We told the sales person what would need to be done and they never inputted this info in on the sales call. But the attitude of the installers was awful.