Customer Ratings & Reviews

The guys that did my installation had a longer water supply line on the truck, thank god

My old Frig already had a water line, so a new installation was not needed. The wonderful team that delivered my refrigerator was able to hook the new Frig up to my existing water line.

Installers were very efficient with the install time and did a nice job explaining getting rid of two buckets of ice and running a good amount of water through the lines prior to using ice/water to help with any "plastic" taste from a new product.

Everything was great thank you best buy for everything

The Geek crew arrived with my new wine fridge, sliced off the bottom of the box, removed and installed the new fridge handily and then set the thermostat. Finally, they asked for a broom to sweep up bits of styrofoam residue. The install crew was awesome!

Great work and excellent attention to detail. The Best Buy installation team did a great job. The explained all of the features of my new refrigerator, installed the water line, installed the filter and hauled away the old refrigerator. Very happy with their work.

I purchased my refrigerator on 5/30/21. I also purchased the installation of the waterline. It is now over a month, and 4 (customer service assisted bookings), of appointments, and no one has shown up. I even canceled going to visit my family out of state, in hopes that they would have shown up for sure . Needless to say, I am VERY FRUSTRATED to say the least. As recent as yesterday 7/3/21, I called again for an appointment. The representative sent me an email confirming my appointment. Approximately 4 hours later I got another email telling me to book an appointment. I am NOT A HAPPY CAMPER.

Good service to purchase if you do not have a plumber

These guys are the best! Had a little snag because there’s a bedroom right below where the refrigerator was. So clearly they couldn’t run the water line through the bedroom. After just a couple minutes they figured out an alternative that worked easily. Very impressed!

I never got the waterline installed because my pipes were too old

The contractor did not have it on their paperwork that I had requested and paid for an install so that part was unfortunate. The installer was prepared and had the necessary materials in their truck for 'just in case' scenarios and once I showed them my receipt with the install included he took care of it.

Expert installation by the contractor that came out. Would highly recommend the installer.

Local store was great. 1800bestbuy left a little to be desired as far as customer service

It's was ok. I expected better! Maybe some else had a better experience.

Great part but didn't need it, so i would reccommend

Not Impressed!!!! When the water line installers appeared they took all of 5 mins to tell us that they wouldnt go under the cabinets, They Don't Do That!! Totally displeased with these people. We told the sales person what would need to be done and they never inputted this info in on the sales call. But the attitude of the installers was awful.

As expected. This is only the installation of the Ice Maker.

This was a excellent installation by a very courteous and professional installation team. They were knowledgeable about the refrigerator and waterline and carried out the installation in a very short timeframe. I would highly recommend their work.

Good product at a good price. Delivery and set up on time and well done. Best Buy has the products and customer service that causes me to be a regular customer.

Kept me informed about their progress. Answered all my questions. Very professional.