Customer Ratings & Reviews

I work at Best Buy and i have never experienced so bad of a customer service. The installers so far came to me house twice already and still didn't connect my water line/shut-off vaule for my fridge. I have scheduled a 3rd appointment to try to fix the issue. If your installers can't do certain works then you shouldn't be selling it... Why have services like this one on the site with your appliances if those installers can't do them. I know Geek Squad knows what they are doing for all tect but if Best Buy is hiring a 3rd party to install these appliances but they can't do the work why is Best Buy still paying them... Best Buy please just train or hire plumbers to finish these installs.

Great job works as expected with no leaks or damage

Installation was quick and the guys explained what they would be doing

The gentlemen that came the second time to move my refrigerator into my kitchen, did such an outstanding job, and I commend them highly!!!

Installers were very efficient. They were a little late but called to let me know. Big thumbs up! They were very nice and made sure I knew what they did and made sure any questions I had were answered. All works great and couldn't be happier.

Unsatisfied, very disappointed! Delivery was a one day late. Had an appointment on5/2, waited all day long and they didn’t deliver my fridge. They delivered it the next day. And to top it off the delivery guys lie to me and told me that someone else was gonna come back the same day and install the waterline that I previously had paid for. But no one showed up I had to call a couple of times and they hang up on me once and never call me back. I’m very disappointed. They gave me an appointment for 5/29 and could even accommodate me for a sooner appointment. Very disappointed Customer!

The whole team did a great job, but Lorenzo stood out to my wife and I because when the others thought the job could not be done because of the crawl space clutter he made the job happen and was able to install the water line for our family.

Product was fine but not need this time as we had just purchased a refrigerator a few months ago and got one then. No problem with return or refund.

Had people follow them to obtain appliances. Talked about customer in Spanish. Argued about where appliances should go inside of my own home.

I called the store to make an appointment , they told we have a contractor that deals with waterlines installations they are the experts “,no worries will schedule they are the professionals” ,when the technician got to my house the installation was a hot mess !!! Pretty much it was just a water cord around the bottom off my sick and a water line going just all directions not even pinned “ to the wall , they had one job ! I asked to be pinned out to the wall the man got mad cause I told him this is your job ? This is a mess . It needs to be pinned out on the corners ,at list make it look ,ok ! What a joke ! Never again having this service done by Best Buy . I’m very disappointed with Best Buy . This makes the customer re-think there purchase and maybe not even shop with you guys .

Didn't use I installed the line myself. Pacific sales was the at least Very horrible

The installation team was professional and caring of our property I highly recommend this service we had no issue and appreciated how quick the install was and even got a quick tutorial! Thank you Best Buy!

This was a second attempt at installation. Second time a charm. The first one didn’t happen because of the lack of a part. Best Buy rescheduled and the contractor said he’d make it work and he did. Very happy now.

Ice maker works fine, installer had problem with my water supply valve

Easy for me even i dont have water line in house before little bit effort if u have already water line no hassle just little plug and play

I am happy with the fridge I purchase but am not at all impressed about being charged for instillation I didn’t receive. I purchased fridge in April along with a waterline hookup.They couldn’t find anyone to come to my area (was not refunded) then in July I am charged again and says someone came to my house to instal waterline. We were out of town and to this day no waterline hook up. I was refunded for this second time charged. Was not given a reason on how this even happened. If I order again I will not pay for services online or keep my card info online.

The process of installing the water line went fine

The installers had to drill hole, make a new connection (from basement) and add extra piping to reach the water. They were very good.

The installation/support team were very professional and always ensured we were completely satisfied. They installed the frig and we are completely satisfied with its operation and installation. Thank you guys!

I bought a Maytag refrigerator with icemaker and paid for the installation of the refrigerator and icemaker on July 26. It is now August 22 and despite read heated requests by me, I cannot get a straight answer as to when they will hook up the icemaker even though I Artie paid for it. The elevated my case to a so-called advocate and I call that advocate three times and have not received a response. This lack of execution and follow-through is unacceptable.