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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 1810 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

66%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,810 reviews
  • Rated 5 out of 5 stars

    Moves you love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came the second time to move my refrigerator into my kitchen, did such an outstanding job, and I commend them highly!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not needed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was fine but not need this time as we had just purchased a refrigerator a few months ago and got one then. No problem with return or refund.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon and Nick were EXCELLENT. In and out in no time. Explained features setup and shut off. I drilled access hole which first installers said they wouldn’t do. Brandon said they would have done it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    tech said it was too short.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it depends on how close the waterline is to the appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered the refrigerator and added the water line were great. They arrived on time, were careful bringing it in, installed the line with no problem or mess, and were very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were on time, courteous, well dressed in their uniforms. They removed my old unit to the garage, installed the new one very efficiently and with care. I would recommend this crew for some award for customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Water line install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert installation by the contractor that came out. Would highly recommend the installer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery/installation guys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were great! The fridge was too big to go through the entry door so they managed to take it from the basement door. Were very careful and didn’t scratch the freshly painted walls! Installation also was a breeze Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice guys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came over were so great. The fridge didn't;t fit through my front door so they had patience until we figured out how to get it in. The really nice guy installed the ice maker in about 10 min.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Have not received yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just recently ordered this. It is scheduled to be delivered on 1/15/2019

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team who installed our appliance was the best ever. We have had many, many delivery and installers through the years and this team was the most professional, capable, polite and efficient ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    singh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy for me even i dont have water line in house before little bit effort if u have already water line no hassle just little plug and play

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Everythings good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This time is second time, nice more than first time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an old house... very old. I thought this install might be a little tricky which is why I chose not to bother with my old fridge when I moved in. But the install team made it all look easy and hassle-free when they delivered and installed my fridge. I had ice 4 hours later. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast & Curtious!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were fast, curtious and very knowledgable. They followed all covid protocols, while still removing our old refrigerator and moving in the new one. All without damaging our doorways or paint.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    The first guys used a way to hook it up which was

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My waterline is working but it was not install the professional way that it should’ve been installed.The first guys used a way to hook it up which was not the right way that your company supposed to hook it up. I just found that out. Unhappy about it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had people follow them to obtain appliances. Talked about customer in Spanish. Argued about where appliances should go inside of my own home.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the installers arrived they brought in the fride and stove range. They installed my range and when it came time to install the water line I paid for, they told me they could not do it because it was not on the work order. Plus there was parts that were missing. So i never got the water line intalled and they still charged me plus i paid for an accesory for the water line and never got credit back for neither. 100+ dollars down the drain, called and went to Best Buy and they had trouble finding the work order and giving back a refund. Wont be using these services again. Also I have proof that imstallers wrote notes of order not being completed on the work order.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers had to drill hole, make a new connection (from basement) and add extra piping to reach the water. They were very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this service for my new drisgw and am very happy with it.

    I would recommend this to a friend