Customer Ratings & Reviews

Installer did a professional installation. So far, no leaks.

Due to the lack of effective communication between Best Buy and their installers, this New Ice Maker Water Source was never installed. After five (yes five) reschedules on both Best Buy and the installers I ended up cancelling the service and installed the unit myself (took me some time, but I eventually was successful in the installation). WARNING to all those considering Best Buy installation services... buyer beware. -John

Guys came out and installed my water line for my new refrigerator that had water dispenser and ice maker. They were on time and didn’t take long to install. Very professional and cleaned up after they were finished.

Your 3rd party installation company was absolutely horrible. I went on vacation right after they installed the frig so this review is a little late. I would rate a 0 if I could. I need to call the Geek Squad again as we didn't notice until they had left that the Frig was absolutely not level and is leaning backwards and they dented the right hand door too. The one guy, I think his name was Luis? He was so rude through the whole process too.

The crew completed the job and helped install the waterline to our fridge. Friendly and ask if I had any questions. Also informed me directions before using the ice maker.

Could not do new water line install which I told them I needed from the beginning

Moises Hernandez was a pleasure to have in my home. Professional, empathetic & easy to work with.

The installation team was friendly and well versed with the task. They made me feel their professionalism.

Great installers! They were very friendly and hooked up everything. They even explained how to use the refrigerator and how to change the water filter in the future. They also wore masks and shoe coverings, thank you.

Best Buy has been out 3 TIMES and still has not hooked up my waterline, which I paid to have done! I had to pay a plumber to hook up my EXISTING LINE. Best Buy had every excuse in the book AND the 2 times they came out to hook up the water line....it leaked both times and now has ruined my kitchen flooring, which now I have to have replaced! I WILL NEVER PURCHASE ANOTHER APPLIANCE FROM them again! I keep getting the run around from them and their insurance company. I WILL NEVER Recommend them to anyone I know!

Fast professional and helpful when installing new fridge.

I had absolutely no problem with the water line aspect of the refrigerator install. I had MAJOR problems with the delivery and installation of the refrigerator. The two deliverymen showed up and REFUSED to bring the refrigerator into my house. They left it packaged in our garage and did not remove the old one. I had to ask a couple family members to come help me get it into our home and installed. Absolutely HORRID experience.

I did not get my water line connected the part suggested was the wrong one. Have water kit that is useless to me. Now I have to come into town and get the right one and figure out how to connect.

The installation of the refrigerator was not completed at this time. Nor was the installation of the waterline. The fridge has been delayed since May (I am aware of supply chain problems), but I haven't been able to get confirmation that the warranty will start when I receive it or when I paid for it (4 months ago) nor whether it will actually be here in Sept. It was delayed a second time in July without forewarning.

Helpful guys who came in to install the fridge. Very professional and efficient

Installed fridge just fine, but didn't even make an attempt to install the waterline. Eyeballed it and said it was too far from the valve, marked the job as "Complete" forcing me to jump through hoops to get my money back for the waterline install.

Needed to switch the doors on our refrigerator to keep right door from swinging too far to the right. Techs finished the job in about 5 minutes. Great Service!

The installer did an excellent job installing the new waterline. He ensured everything was ready for the refrigerator delivery. Very friendly and helpful.

I was impressed w/the installation of my new waterline which was done by Dennis, Best Buy installer. The job was done quickly and efficiently.I must add it was also done neatly-no mess left by workman! I would definitely recommend BB for any installation I needed.

Bought the installation because I was not sure if I had it already or not since it was a new home I moved into. They came and I asked them specifically if I will get reimbursed if I did not need it installed. Turns out I already had a water line and did not need the service so they said they will reimburse me. I called them back to double check if they did reimburse and they told me, they did not because I used the service (which I did not). Called multiple times and they just ignore. Terrible return service. Will update if I ever receive my refund.