Customer Ratings & Reviews

Fridge a lot of space love the water dispenser Ice cubes and ice crushed love it my kids love it

The serviceman provides excellent customer. They arrived on time and were very helpful. They were very respectful, and I will be using this service again. I highly recommend this service.

My Install went absolutely great!! The appointment was very easily setup and the technician arrived on time without delay! I was pleased with the process.

Neat, gentle,on time, respectful organized, clean, professional

The delivery guys were such professionals. They were able to problem solve and knew exactly how to get the refrigerator in through a tight space and installed quickly, all while being safe. Highly recommend!

Installation team came on time and work efficiently.

Installers were great. showed up on time. very professional

Great delivery and installation of fridge and waterline. The waterline was installed by a 3rd party that is used by Best Buy, but they did a great job. They were also finished in a timely manner.

The two men sent to install my water line were professional, courteous, and hard working. Thye not only installed the water line, but placed all things they moved back into place, swept my floors and wiped down all surfaces they touched. I would highly recommend them.

The installers were great! Also, saved me money and time because I already had a water line behind the old refrigerator. They just had to hook it up! :)

I like the refrigerator but it’s a lot smaller than I thought .

Best Buy used a 3rd party vendor (Mr SOS) to install the the water line to my new fridge. During the installation, the technician hit a pipe, causing a leak. The repair required many phone calls and emails (they never replied to any of my emails), and three separate visits by a plumber, and 1 1/2 weeks of NOT being able to use my kitchen sink.

The team did a good job. One best buy store offered the service for free while another tried to charge for the installation. Make sure you check this before your purchase. There are too many competitors willing to install fridges for free if you purchase from their store.

Zero stars. They have not completed the installation. They have been out twice, looked at the tile floor and the first time said they needed to come back with the right drill bit. During the rescheduled appointment they told me that I needed to hire someone else to come and drill the hole in the floor and then reschedule an appointment for them to come back and finish the job. They said I would be getting a call the next day to reschedule and no one has called in over a week. I tried to reschedule on line, but it would not let me. I have purchased several appliances from Best Buy over many years and this has been the worst experience I have ever had.

The contractor was courteous and professional and completed the job in a timely manner! The communication on deliver installation was great and they were on time!! I was very pleased with this service!!

I am very disappointed. I paid for water line materials and installation, but I still don’t have a water line. I can’t start the ice maker without it. One end of the line was installed but the other end is not. I’m at a loss to know how to handle this. The installer seemed to suggest the age of my house (1960’s) might be the problem. But I feel this should not prevent proper installation.

Great refrigerator ,very cold and extremely well designed

I have not received my refrigerator yet but Beltchin, the sales person was excellent. He explained everything and set up a convenient delivery time. I’m looking forward to receiving a new refrigerator.

Installer did a great job. Rather than putting a kind hose all around the kitchen as my last installer did he went through a nearby wall to the bathroom sink! Great idea!

I explained exactly what i had and that a water line needed to be cut in and ran. The checkout guy told me not a problem we can do that. It gets delivered and the delivery guys tell me they cant do that need a plummer to run the lines.