Customer Ratings & Reviews

Third party who installed water line punctured water line and developed a leak discovered that night. Had to pay for plumber which has not been resolved along with damage to items in basement. Family had to be relocated since the only way to stop leak was to turn main water valve off. No running water till the next day. Per plumber valve installed was not up to code.

Bought the installation because I was not sure if I had it already or not since it was a new home I moved into. They came and I asked them specifically if I will get reimbursed if I did not need it installed. Turns out I already had a water line and did not need the service so they said they will reimburse me. I called them back to double check if they did reimburse and they told me, they did not because I used the service (which I did not). Called multiple times and they just ignore. Terrible return service. Will update if I ever receive my refund.

Could not do new water line install which I told them I needed from the beginning

The serviceman provides excellent customer. They arrived on time and were very helpful. They were very respectful, and I will be using this service again. I highly recommend this service.

2 different reviews. The drop off and install of fridge was horrible. The delivery people didn’t seem to know what they were doing. There was a ding on the stainless steel door from bringing inside. The actual install of water line was great.

When the refrigerator was delivered, the line was not installed because the ice maker was not included. When the ice maker was deliver, they came back to install the line, and now it was not in their forte to connect the line unless a plumber laid a copper line through the cabinets to the tune of $500 on top of the cost of this installation. Basically, if your water line is going to have to be run through cabinets, don't purchase as they will not install it. They will however mark that the service was completed making getting a refund a lot harder.

The technician arrived prepared to install the waterline. I didn't much care about automating the fridge but appreciate having the filtered water dispenser, and filtered ice cubes. Quick. Satisfactory job.

Fast professional and helpful when installing new fridge.

Refrigerator works extremely well. I learned to close the freezer section properly and have not had any issues since

The delivery guys were such professionals. They were able to problem solve and knew exactly how to get the refrigerator in through a tight space and installed quickly, all while being safe. Highly recommend!

The tech showed up as scheduled and needed to upgrade the old connections we had. Was supposed to call within a week to reschedule. Never heard and I’ve been calling them - The Install Guys’ and the voice mailbox is full. Called Best Buy 800 number twice - still waiting to hear back. 800 said they left messages trying to get in touch with them to call me. Going on month #2. Would like to resolve.

I was impressed w/the installation of my new waterline which was done by Dennis, Best Buy installer. The job was done quickly and efficiently.I must add it was also done neatly-no mess left by workman! I would definitely recommend BB for any installation I needed.

Great delivery and installation of fridge and waterline. The waterline was installed by a 3rd party that is used by Best Buy, but they did a great job. They were also finished in a timely manner.

Best Buy used a 3rd party vendor (Mr SOS) to install the the water line to my new fridge. During the installation, the technician hit a pipe, causing a leak. The repair required many phone calls and emails (they never replied to any of my emails), and three separate visits by a plumber, and 1 1/2 weeks of NOT being able to use my kitchen sink.

The installers were great! Also, saved me money and time because I already had a water line behind the old refrigerator. They just had to hook it up! :)

Installers were great! They were very honest about a dent on the refrigerator.

Installation was awesome. They worked with me on when they could deliver to align with my schedule.

Installer did a great job. Rather than putting a kind hose all around the kitchen as my last installer did he went through a nearby wall to the bathroom sink! Great idea!

I am very disappointed. I paid for water line materials and installation, but I still don’t have a water line. I can’t start the ice maker without it. One end of the line was installed but the other end is not. I’m at a loss to know how to handle this. The installer seemed to suggest the age of my house (1960’s) might be the problem. But I feel this should not prevent proper installation.

Installation team came on time and work efficiently.