Customer Ratings & Reviews

I am very pleased with the purchase that I made with Best Buy.

Zero stars. They have not completed the installation. They have been out twice, looked at the tile floor and the first time said they needed to come back with the right drill bit. During the rescheduled appointment they told me that I needed to hire someone else to come and drill the hole in the floor and then reschedule an appointment for them to come back and finish the job. They said I would be getting a call the next day to reschedule and no one has called in over a week. I tried to reschedule on line, but it would not let me. I have purchased several appliances from Best Buy over many years and this has been the worst experience I have ever had.

The contractor was courteous and professional and completed the job in a timely manner! The communication on deliver installation was great and they were on time!! I was very pleased with this service!!

Service on second install was excellent. Service techs were knowledgeable and competent. Gave me good advice and very service oriented.

I like the refrigerator but it’s a lot smaller than I thought .

I have not received my refrigerator yet but Beltchin, the sales person was excellent. He explained everything and set up a convenient delivery time. I’m looking forward to receiving a new refrigerator.

The two men sent to install my water line were professional, courteous, and hard working. Thye not only installed the water line, but placed all things they moved back into place, swept my floors and wiped down all surfaces they touched. I would highly recommend them.

The team did a good job. One best buy store offered the service for free while another tried to charge for the installation. Make sure you check this before your purchase. There are too many competitors willing to install fridges for free if you purchase from their store.

Working with 3rd parties is always a hassle, but Best Buy's 3rd party install of water lines for fridge went as smooth as i could possibly go. Definitely satified with their service.

The team that drop the refrigerator and great and pick up th old one were inside and out in 20 minutes. They work fast and cleaned up the loose cardboard. Thank you Best Buy.

Installed new refrigerator water line. Prompt, quick and on time

Always do a wonderful job installing. Timely and respectful, couldnt ask for anything more.

There was 3 different groups of guys that came to install the water line. They stole my existing copper line, installed the plastic line incorrectly which caused a leak. This leak dripped into a storage box full of my photography equipment destroying everything in the box. When the 3rd set of guys came a week later to finally fix the leak in the water line they were rude, disrespectful and tried to get me to not put in a claim for my destroyed items. This install company is horrible and the installers are simply incompetent.

Technician took the time to show how to replace valve or how to add filter for ice maker on fridge. He did a great job with everything, he was professional and very knowledgable

The installation was very fast and the installers were very polite and professional!

It was put in really fast. It just makes noises when you get water.

Gino did an AMAZING job!!! He was on time, professional, kind and courteous. Highly Recommend!

We were completely satisfied with product installation. The installer even made some helpful suggestions related to care if the refrigerator.

The installers did a great job, hooking up my new waterline for my refrigerator

This service was used to install a new water line at out house where an old one existed from 20 years ago. It was quick, checked forleaks and very informative. No issues!