Customer Ratings & Reviews

Delivery was easy and efficient. We had challenges in getting this scheduled as Best Buy moved our dates a few times. After calling in, I was able to get it all straightened out.

The crew made quick work of removal, disposal and installation. They made sure to provide me with all the information I would need to know and that the manuals were available to me.

You sent out the geek squad guy twice to install a new line not just to hook it up....both time the same guy said he could not do it.....so we are having to find someone else to come hook it up....can't really understand why you would send him twice ,when in the notes it said install new line

Marc and mark have been my installers for 2 items so far. They’ve been efficient, friendly, and great communication!!! Can’t wait to have them back for my new stove soon!

We had to fix the pipes after they installed it, Did not tighten

Crew that installed our new GE refrigerator were fast and professional. Informed us that we did not need a waterline installation kit and made sure we got a refund for it.

If I could give zero stars, I would. They were not able to hook up our water line and I was supposed to get a refund and have not received it. The technican was very polite, but the "refrigerator installation + New Waterline" is misleading. They are not allowed to add a new waterline. They can only hook up a pre-existing one. But you can also do that, so why would you pay $139 to have them hook the line up that is right there???

We were told by a Brat Buy employee that the service people could run a new waterline for the refrigerator that was being delivered. Once the installers arrived they right away said they could not run a new waterline and that we would need to hire someone else to do it. I still have not received a credit for the installation fee or the waterline kit that was purchased.

Wow, I thought that it would not be possible to install because of our kitchen lay out. But he did an awesome job of running the line to the basement and back up.

Appointment to install water line was scheduled for the 15th from 12/6 I got a confirmation email with a time of 4:05 pm. They never called or showed up after that. They "completed" the order. Nobody ever came nothing was hooked up. Now fast forward to today when they were supposed to come again. They call to tell me that of the water line installation isn't super basic then I'll need a plumber and they CAN'T do it! So now I've got the new fridge and I've gotta outsource another company to come hook it up correctly!

Very knowledgeable person and very organized and clean

Delivery men were very efficient, and knowledgeable , and professional.

2 guys came to leave and install my fridge. Was very happy they were fast, respectful and cleaned up after they were done

I work nights so it would of taken me 5 months to install these. The crew worked fast and on point. They were polite and cleaned up after them selves. Great work guys.

I buying refrigerator but I not have water line so no working

Cordial and professional guy. Will recommend the product and the services best buy offers

The installer arrived on time and was hopeful and knowledgeable. We appreciated his work.

The delivery/installer guys are excellent. Very knowledgeable and careful of my new refrigerator.

The technician came at 10am and installed the refrigerator in 30 mins. Also uninstalled old refrigerator and hauled it away.

The installation team were on time and took extra care bringing in the Fridge and moving it into position without scratching the cabinet or floor.