Customer Ratings & Reviews

I’m very disappointed keeping my schedule to fix the new refrigerator, always something, lot of lock of communication.

The gentleman that came to do the installation were timely and very professional. They were in and out in no time and who up the water line without a hitch.

Removed old machine and installed the new one quickly. Cleaned the exterior before they left from any finger prints.

I buy a refrigerator I pay for the installation. The guy didn’t wanna install it the waterline with the icemakercause he didn’t wanna make a whole my home which I own.

Everything is working great! Install Techs did a great job!

Very pleased with our purchase From the sales gal named Haley to the 2 Delivery men they were knowledgeable, personable and professional. The product has met all our expectations.

2 delivery guys showed up on time. Brought into house and into position with ease. No dings on walls. Hooked up water. Removed all tape and made sure trays were all in correct places.

The delivery/installer guys are excellent. Very knowledgeable and careful of my new refrigerator.

Great appliance that fits in the designated area in our kitchen to perfection. It was also delivered with due care and attention

When he arrived he was not able to install the water line. Our house was recently renovated with new apex pipes and he didn’t have the correct equipment. He immediately informed me that it would cost more. I thought that he would inform Bestbuy and they would remove the charge. I waited and the bill was never adjusted. I had to go to the store for them to remove the charge. I expected Bestbuy to be more concern about their customer.

delivery guys weren't professional installers at all, they just moved the fridge in expecting an existing waterline to hook up to and said no my job or problem and left saying i can return the new water line they were supposed to install. No new dedicated line and my fridge's ice maker is pointless at the moment,

Cordial and professional guy. Will recommend the product and the services best buy offers

The guys were prompt and knowledgeable. They did a great job moving our old fridge out and installing the new one without and damage to the house or the refrigerators.

Very considerate and thoughtful installers. made the installation seem easy. wish all delivery and installation people were this good.

The installer arrived on time and was hopeful and knowledgeable. We appreciated his work.

Expensive, but the water dispenser works very well.

Quick and easy, installers were friendly and helpful.

I love my new stove and refrigerator however I had to make a lot of calls to get the installation completed. I pd for the ice maker to be installed but it had to be refunded because I was misinformed at the point of purchase.

Terrible. Worst experience we have ever had. The installers came underprepared and hooked water up to hot water instead of cold. They did not have proper materials, used our extension cord and a bucket to catch water. Didn't have a broom to clean up after themselves, and had a saw blade to cut through the pipe that was dull. After waiting 3 months for the fridge, and now this. Still hasn't been resolved.

The 2 men who came to install the water line and do the hookup to the fridge, were pleasant, professional and knowledgeable in getting the job done right! Ron and Blaise, I thank you!!