Customer Ratings & Reviews

Delivery men were very efficient, and knowledgeable , and professional.

The two guys were friendly and funny, and very professional. I enjoyed watching them.

I was kept well informed throughout the entire process. Delivery team called to give their ETA when I was next. Installation was neat, clean and professional

Once the scheduling was successful, the service team for all 3 visits were quick, professional and knowledgeable. We've had no issues since.

You sent out the geek squad guy twice to install a new line not just to hook it up....both time the same guy said he could not do it.....so we are having to find someone else to come hook it up....can't really understand why you would send him twice ,when in the notes it said install new line

We returned this merchandise as we did not need it.

I really like the people BestBuy who they hire to work on the products!

I scheduled for my water line to be installed on the 16th, 20th, and 24th of April. It is now May and we still haven’t had anyone come out to install the water line so that we can have ice/water. It’s very frustrating and if I knew how to do it I would have done it myself by now. No one has even called and the last rep I spoke with says that it was marked complete on the 20th but no one has been to my house. The rep before her claimed to have escalated the issue but still nothing has been done. I’m very disappointed in Geek Squad/installation team.

gentlemen are good specialists, they connected the refrigerator to the contact and to the water in a short time and explained how to use the refrigerator

I buying refrigerator but I not have water line so no working

Very knowledgeable person and very organized and clean

Installation crew was excellent and went out of their way to add the water line for my frig.

I ordered the service because I wasn't sure about my current waterline, but they informed me that it was in good shape and saved me the money. They could have just replaced it anyway, But were honest and said that I did not need to.

Awesome team. Did it right by all means. Time, Work, Support - Excellent

Excellent insulation for the refrigerator/freezer. They hooked up the new water line with no issues as we purchansed this product with delivery. Terrific job, no issues!

The installation went smoothly without any hitches. The installers were very professional and knowledgeable. It was obvious that they had experience doing these installations.

Professional, helpfut, patient, kept re-balancing as necessary. They were great. PLUS, THEY SPOKE ENGLISH. AND UNDERSTOOD ENGLISH. Much appreciated Best Buy.

Had the best tech ever come and install our waterline. He was very nice and accommodating. He explained things thoroughly.

These guys are a top-notch team! They exceeded my expectations!

You don't get Geek Squad Agents when for installation. Appliance install continues to be a third party only service, and continues to be a disaster. The installers for my refrigerator couldn't properly install one of the doors and it closed with too much friction. Then they told us it was supposed to be that way. After they left upon close inspection the door was rubbing against the inside of the fridge preventing it from closing. A Geek Squad Repair Agent came out and confirmed they had bent the hinge all out of shape. I had to have the fridge replaced.