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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 1802 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,802 reviews
  • Rated 1 out of 5 stars

    Appliances are great, just not customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got a waterline install and tried to get it taken off bill, 3x with no success!! First when it was delivered and hooked up to current line n plugged in. Then called only to get run around with 800 number. Then with installers. Which the 800 number guy could have prevented installers to come with stove to install waterline that was not needed. Then again called while stove was being hooked up to the store only be told I had to call later, saying it wasn’t closed out but installers showed me it was.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was delivered and installed as promised. They were polite and efficient. All trash was disposed of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Side by side Samsung refrigerator. it is big!! Huge!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Were not able to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not happy. I paid for installation of water line and connection and the delivery guys said the do not do it. So now I have my nice new fridge with no ice or filtered water and still have to pay for water service from another company. When I went into store for refund they said it was because it was not one of their guys and some of their contracted people do not perform this service. I do not underdtand why they would send someone out who cannot perform services that are iffered and paid for.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and installation easy buy very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had a good experience. Was smooth and neatly done!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is more spacious. It is easy to clean. Overall, a very good buy! One thing I would have loved to have is another small drawer in the middle of the fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent came on time and very professional knew their job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lynnne kristiejohnson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review was a ok onei have gotten a lot of things from Best Buy’s that prices are good better then other store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waterline

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer done a wonderful job! He also was very polite!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived when they said. Knowledgeable. Knew what to do and got it done. Gave me great info on what to do next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Whirlpool Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with new Whirlpool Refrigerator. Technician installed quickly and worked beautifully. Technician was very courteous and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with the installation crew. It was so quick. The team also shared valuable information and cleaned up everything before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happyhomeowner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This young man did it all install fridge,micwave,dish wash and gas stove.Had a new kitchen in a blink of an eye.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The personnel that installed the refrigerator were great. Quick, efficient installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator Hook Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation completed on time and efficient. Very professional and cognizant of surroundings so as to not damage anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tlbw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The waterline is exactly the quality that I expected and more. Awesome choice and If I had to make the decision all over again I would.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered the refrigerator and said another team was installing it, no other team showed up. Call them the first team said everything was done. 2 days later another team came they had no order to remove the old refrigerator told them to call their supervisor they drove off never to be seen again. I had to instill it move the old one. I'm not in the best of health.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Zanks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and easy and they did it the day they delivered it even though it made me schedule the install two days after delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New waterline installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with the quickness and quality of work during my fridge and water line installation. Very respectful and highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new install was great everything went well. I waited a couple of weeks and it was installed on the date that was available.

    I would recommend this to a friend