Customer Ratings & Reviews

The products were great, the last delivery people were great, in store people were great. The first 3 delivery people we had at the house and geek squad customer service was the worst customer service ive ever had. I don't feel like typing the whole story but the first sets of installation people and the process to get them back to the house after our installation was done correctly 3 times was absolutely embrassing and a disgrace. The last group of installation people were good.

Installation personnel were great! They came in and did what needed to be done in a very professional manner. Thank you

This waterline was installed using the utmost care. It was as if the installer truly believed that the holiest of holy water purified from a fresh mountain snow would be traveling through it.

To our delight, these guys were fast and knew what they were doing... unlike other installers we have had. We got lucky with this crew...

Super good crew that installed my refrigerator with icemaker!

Excellent installation. Installed the waterline so fast I had to second guess myself if he did it. Thank you no leaks over here works great

First installation appointment was inexplicably marked completed prior to the delivery of the fridge. Second appointment rescheduled for over a month later due to availability. Upon rescheduled day the installer’s truck supposedly broke down so was further rescheduled for two days later. Upon third rescheduled day nobody ever showed up or contacted me after confirming delivery the night before. Nobody from installation service will answer or return any calls now.

Delivery and installation was excellent, very professional and on time, the two guys were very polite and there knowledgeable

The crew was professional and efficient! They were done installing and reviewing operations and functions with me in no time.

My installation was never completed! Best Buy marked it as completed! My fridge been sitting in my garage for months and I have rescheduled my appointment 4 times since June and no one has contacted me or anything ! Everytime I call there is always excuses and never anything to fix what’s wrong. 2500 dollar LG fridge and can’t even get it installed but they been receiving their payment every month but can’t come install it ! Fix this

Refrigerator was a very easy installation install the water line for the icemaker and just plug it in works great looks great.

I ordered the full install which included getting a line added... When the plumber showed up, he said it only covered hooking up the fridge to an existing line - That is a different package at a lower price.. and if I had an existing line I could do it myself. So, the plumber charged me and additional $200 in install the line (even though I paid Best Buy for this already). When I called to get a resolution - I was told 4 different times a supervisor would call me back... I'm still waiting.

I was very disappointed with the men who came to install our refrigerator. They just dropped it off in the kitchen and left. No instructions, no putting the bins in or telling me how to move them around. Very disappointing!

The gentlemen who delivered and installed my new refridgerator were the best. Very concientious and knowledgable and friendly.

Did everything they could to install the line great work

The third party company that our local Best Buy used seem really unprofessional. Paid for a new line install for 170 dollars and the installers wanted another $120 to finish the job. The manager at Best Buy however was awesome and the store paid the extra to the plumbers to make it right.

He couldnt even do it because the sink wasnt beside the fridge. He TOLD me that hes been telling bestbuy to let customers know that if its set up that way, it cant be done. Now im stuck with a fridge with the water/ice on the front that dosent work. I have to call a plumber and have it installed, which is EXTRA money out of my pocket. Do better bestbuy, do better. Im pretty ticked off about it.

Ryan and his assistant were incredibly professional and efficient. Thanks so much for making the process a breeze!

I purchased a new fridge and incorrectly thought that I would need to have a waterline installed in my new home. However, after ordering the fridge and the install service I realized that the line was already there so I called back to cancel the install. The agent cancelled the install but never credited me back the charge and it took 8 calls to get them to do so. Terrible customer service.

More than the product, the man that did the install was wonderful.