Customer Ratings & Reviews

Very professional, courteous, and knowledgeable. He answered my questions and gave suggestions on how to use. Thank you

Returned item back to the store. Had an waterline, that needed adjusting, paid Quality Kitchen for doing the adjustment.

It was easy to place a request for service. The technicians that came out to fix my refrigerator were extremely nice and professional.

Installation personnel were great! They came in and did what needed to be done in a very professional manner. Thank you

BEST buy does NOT communicate with service providers, EVERYTHING they tell you in the store will be FALSE, all they had to say in the store was "oh they don't install water lines behind dishwashers" instead it was a 3 week ordeal that ended up running out the clock on my return period

They canceled or did not show up for 5 appointments in a row. It took them a month to install the water line after delivering the refrigerator. Every time we called, nobody could tell me what was going on with their technicians. Also, when they delivered the fridge they told my 80 year old mother in law that they only install water lines up to 6 ft, when the contract clearly states 20ft. Extremely disappointing. I've been a long time best buy customer, but never again!

Awesome product. Good for refrigerators that has water line

Quick and professional service! On time and conscientious installers. Recommended.

I’d like to give ZERO stars. The service was never performed after being scheduled multiple times. I called and scheduled. Best Buy called and scheduled. I went into a Best Buy store and tried to get someone to help me but they just gave me a number to call. I’m not going to call. Every time I talk to someone on the phone, it gets scheduled and no one ever shows up. No calls or anything. Will someone please contact me to MAKE SURE someone installs this water line?

Crew was really nice and very helpful couldn’t ask for more

The workers who installed my refrigerator were very professional and timely manner.

The products were great, the last delivery people were great, in store people were great. The first 3 delivery people we had at the house and geek squad customer service was the worst customer service ive ever had. I don't feel like typing the whole story but the first sets of installation people and the process to get them back to the house after our installation was done correctly 3 times was absolutely embrassing and a disgrace. The last group of installation people were good.

He couldnt even do it because the sink wasnt beside the fridge. He TOLD me that hes been telling bestbuy to let customers know that if its set up that way, it cant be done. Now im stuck with a fridge with the water/ice on the front that dosent work. I have to call a plumber and have it installed, which is EXTRA money out of my pocket. Do better bestbuy, do better. Im pretty ticked off about it.

My installation was never completed! Best Buy marked it as completed! My fridge been sitting in my garage for months and I have rescheduled my appointment 4 times since June and no one has contacted me or anything ! Everytime I call there is always excuses and never anything to fix what’s wrong. 2500 dollar LG fridge and can’t even get it installed but they been receiving their payment every month but can’t come install it ! Fix this

Delivery and installation was excellent, very professional and on time, the two guys were very polite and there knowledgeable

very efficient installation done in a timely manner

To our delight, these guys were fast and knew what they were doing... unlike other installers we have had. We got lucky with this crew...

The crew was professional and efficient! They were done installing and reviewing operations and functions with me in no time.

At first, it seemed very complicated job to install a new water supply line to my refrigerator but they completed this job very quick and so far I had no problem with it.

First installation appointment was inexplicably marked completed prior to the delivery of the fridge. Second appointment rescheduled for over a month later due to availability. Upon rescheduled day the installer’s truck supposedly broke down so was further rescheduled for two days later. Upon third rescheduled day nobody ever showed up or contacted me after confirming delivery the night before. Nobody from installation service will answer or return any calls now.