Customer Ratings & Reviews

Service to connect my ice maker was non existent. I waited almost for 4 hours just for these guys to come in look at it and telling me that they are going to say I cancelled the installation cause they won’t be able to do it. I told them they should write down that they were unable to do the job instead but nope they said I canceled. Unreliable service

He couldnt even do it because the sink wasnt beside the fridge. He TOLD me that hes been telling bestbuy to let customers know that if its set up that way, it cant be done. Now im stuck with a fridge with the water/ice on the front that dosent work. I have to call a plumber and have it installed, which is EXTRA money out of my pocket. Do better bestbuy, do better. Im pretty ticked off about it.

Best Buy deliveries are always fantastic!!! They removed and put in my refrigerator very quickly and perfectly. Great job!!

The installers were very friendly and helpful they delivered my stove, microwave and hooked up water line for fridge

Did a great job. Answered questions. Very professional.

Installers very respectful and knowledgeable they gave us all the info we needed to start using refrigeration

Installation process was great. They went above and beyond to help us and make sure everything was installed correctly and properly.

The service installers did a good job setting up the refrigerator..

Installation went great. They did damage it but bestbuy gave me option of fixing or partial refund. Thanks!

The guys who come for the installation of the water line did a great job took them no time i am very please with there work.

Great customer service and great work! Good job!!!

The two young men did a great job removing my old and putting in new. They wore masks and were very considerate of my wood floors and such.

Never got my line put in. The people who installed my fridge said that Best Buy doesn’t do that work, turns out they were lying obviously. These people also damaged my house while moving the fridge. They do not vet these people who come into your homes. Don’t buy from here. Especially not the Augusta,GA Best Buy Called about it at least twice, gave me a case number even. Never got a call back. I will never buy another product from Best Buy again

Great to have the correct tools to use when needed for fridge. Taped them to back of machine in bag they came in so handy when needed.

Delivery and installation went very smoothly and professionally. We would recommend having the Best Buy team install you appliances.

The Best Buy technician installed my new water line for my new refrigerator neatly and quickly. They explained everything they were doing every step of the way.

The guys installing were nice enough, but when they left I found shards of wood from where they drilled all over my basement. Now 7 months later, I found the pipe has been leaking all over my basement! A plumber friend said that the set up they use is garbage and to tend to leak a lot. He's had a fix many. I've been on hold with Best Buy service for 8 minutes now awaiting resolution.

The men who installed my new waterline explained to me exactly what they were going to do before hooking it up very helpful.

Quick and professional service! On time and conscientious installers. Recommended.

The workers who installed my refrigerator were very professional and timely manner.