Customer Ratings & Reviews

Best install crew. Professional and knowledgeable. Very efficient and clean.

No problems, everything worked great.Installers we’re quick and efficient.

Service was never completed because the refrigerator delivery process was a debacle. I have no idea why you have us type survey responses. No one got back to me on my prior review....which was a scathing overview of your overall ineptitude and horrendous customer service escalation process. I will not shop at Best Buy again until someone contacts me.

Stainless steel water line flexible for easy mobility great quality

Jason and Fabian did a great job and explained why I had the problems.

They had us break our cabinets in order to get the water one through.

The guy was quick and effective with his hands on work.

On time and courteous, tech's completed job quickly and tested.

The replacement was, once approved, relatively easy but the deliverymen were rude, unaccommodating, in a hurry to leave and did not finish the installation correctly. Doors do not close unless pushed and the sensor monitoring the condensation in the door drips into rubber on freezer doo below. Kick plate not adjusted on bottom of refrigerator and looks lopsided. TERRIBLE installation.

Loved it , couldn't complain one bit . Excellent installation services

Installers were very courteous. They treated our house and us with respect.

Installer arrived on time and were very professional and courteous. They moved my old refrigerator to the basement and there were no issues.

Knowledgeable installers. Answered all my questions and were courteous.

Guys came through and were super professional, make sure everything was lined up and good to go!

It was very important to have added onto the water line because of the beautiful refrigerator we have received.

They were so quick to set up and great customer service.

Made this purchase as a house warming gift for new home owners with children. The kids love the water feature because they are not tall enough to reach the sink.

Had an appointment for a waterline install, even received a confirmation call the day before. Come the day of the appointment, no one showed or even contacted me. I ended up reaching out to them, they had no idea why my appointment was changed to “pending reschedule”. They said they’d get back to me with some answers and guess what, they never did. They are poor communicators & not reliable.

Though paid for Advanced Installation Including New Ice Maker Water Source, THEY NEVER INSTALLED IT! I had to get my plumber to install it. I called several times and spoke to different people but they never followed up. No call, no refund, nothing! For me, this was GeekSquads darkest hour!

At first I was told I couldn’t have the installation with my old pipes - but the worker was able to resolve the issue - very pleased with result!