Customer Ratings & Reviews
Customer reviews
Rating 3.5 out of 5 stars with 1810 reviews
(1,810 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Horrible tech service, never use, for appliances
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.!st: he could not find us and was rude. 2ndWhen he showed up he did not have the tools proper for what needed to be done. 3rd he said he could not do it until we pulled the appliance out ourselves. 4th he said WE need to drill a hole between the cabinet to reach the refrigerator... This tech did NOTHING for us, we had to do it ALL ourselves and I still got charged
No, I would not recommend this to a friendRated 5 out of 5 stars
installaltion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was very efficient. The crew were very professional and knew what they were doing.
I would recommend this to a friendRated 5 out of 5 stars
Great installation of Ice Maker & Water Dispensor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came to do this installation were fantastic! Very professional, friendly and did a perfect job....could not have improved in any way!
I would recommend this to a friendRated 5 out of 5 stars
Water line review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water line guys were great--knew exactly what to do
I would recommend this to a friendRated 5 out of 5 stars
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it , couldn't complain one bit . Excellent installation services
I would recommend this to a friendRated 1 out of 5 stars
Worst ever set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever. They brought in refrigerator, didnt level , ran water line for icemaker to sink area , did not tap into water supply stated they were not given parts to hook up. Just told me after he drew diagram that i could go to hardware store to purchase what was needed. I ended up having to hire a plumber to come out and hook up. So very frustrated with delivery.
I would recommend this to a friendRated 5 out of 5 stars
Great customer service!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Knowledgeable installers. Answered all my questions and were courteous.
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed quickly & got everything working great. Told me everything I needed to know as a new owner.
I would recommend this to a friendRated 5 out of 5 stars
They did great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 3 guys who installed my ice maker and water line were professionals! They were informative as well as in and out.
I would recommend this to a friendRated 5 out of 5 stars
Fridge delivery and install
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and quality product! We love the fridge and the dual ice maker!
I would recommend this to a friendRated 5 out of 5 stars
easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time and courteous, tech's completed job quickly and tested.
I would recommend this to a friendRated 5 out of 5 stars
Unknown
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did a excellent job installing the water line. Thank you guys. Fast and efficient
I would recommend this to a friendRated 5 out of 5 stars
refrigerator line and installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad does a great job for all installations. i would recommend them to my friends and family
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with installing, guys did a good job snd cleaned up after themselves
I would recommend this to a friendRated 5 out of 5 stars
helpful to have!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great option for a new fridge! the crew hooked everything up perfectly.
I would recommend this to a friendRated 1 out of 5 stars
Don’t waste your time.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a waste of my time. The installers came to my home and within minutes I was told they wouldn’t be able to install my refrigerator where I wanted it without having to pay extra money and having my kitchen cabinets damaged. There was not even a authoritative offered. I ended up having to call another contractor to complete the install.
No, I would not recommend this to a friendRated 5 out of 5 stars
Quick and easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation team arrived on time, got right to work, and had the water line hooked up in no time. I would definitely use Best Buy to install again.
I would recommend this to a friendRated 1 out of 5 stars
Service not performed and was charged the money an
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I paid for installation including new ice maker water source and, well, they didn't do it. So now I have a fridge that is supposed to dispense water and make ice and I PAID FOR THESE SERVICES TO BE PERFORMED and they just FORGOT. Oh, and now they tell me that they did it. Tell THAT to the empty ice bin. Horrible. Horrible. Horrible.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Getting the job done right!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Professional, efficient, and perfect performance of the item installed
I would recommend this to a friendRated 5 out of 5 stars
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation team went above and beyond to get my fridge in my apartment. Thank you all!
I would recommend this to a friend