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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 1810 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

66%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,810 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great communication, delivery, and installation. What a breath of fresh air after a nightmare with Sears.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refund for service not performed please!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was delivered fine on 12/23/21. The waterline installation was not needed. We contacted them to let them know and they said no worries. As of this date, 3/23/22, we have talked to them on 3 different occasions, and still have not been issued our refund for the waterline install, over $100.00 every time I call I get a different story.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came to hook up our new fridge and installed a water line. On time, fast and cleaned up. No complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waterline

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of waterline was very quick and easy the tech was finished in about 20 minutes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did not show up for the first appointment. Then, they showed up for the second appointment and said they couldn't do it for the water installation

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guys are great on time and work fast they keep it clean and tight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly installers. Very knowledgeable and careful. Friendly and great communication

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new refrigerator works perfectly and they did a great job removing the old one and installing the new one and its water supply

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator/Freezer Installation with New Waterli

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went Very Well. They showed up on time. And took away my Old Refrigerator. All done safely.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Bother Paying For This Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of installing a new line with the braided kit i also got from Best Buy, the contractor used my existing universal small diameter brass line. Contractor didnt install or change anything. Wss able to return braided line kit to Best Buy and got a refund. Still got charged for a contractor to look at an existing line. Still had horrible water volume until I changed the line myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Water Source

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ice maker water source is efficient, and very beneficial when entertaining.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drip, Drip & more Drip

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of ice make & water dispenser is not working properly. One month after installation, water continues to drip 30 seconds or more afterwards. I have to put a paper towel down to prevent water dripping on to the floor. I realize during the current COVID-situation there is no service, but hopefully soon we can get this fixed!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never ever again

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total clown job, install was poor, installers damaged my house, instructions given to install crew were incorrect and I ended up with 2 fridges and best buy support was useless, It took several months and many many phone calls with support to set this right,. Never again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    All we expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fit into our space beautifully. It is working great with very good water pressure from dispenser. Black stainless is the way to go, stays cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the dishwasher. Works excellent Great price. The manager at the store was very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neil did a great job. He was very professional and friendly. Double checked his own work for leaks when finished and the ice maker works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth process.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As mentioned in another review, we had installation of both the gas dryer and fridge the same day. The technician was very knowledgable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, professional, courteous, friendly, knowledgeable. I can't imagine how it could have gone any better :)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not satisfied with install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician didn't tighten water lines and left a slow drip. I noticed the leak 1 week later and had to have my friend tighten the lines. Also, the technicians pushed my refrigerator so far back into the cut out that I could not fully open the doors. I had to have someone come and move the refrigerator forward in order to get into it properly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    install guy was great friendly, knew what he was doing and was quick

    I would recommend this to a friend