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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 1810 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

66%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,810 reviews
  • Rated 5 out of 5 stars

    Refrigerator Installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New refrigerator installation is the best!! New lines to go with your new fridge…

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Adios Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely horrible. In fact, shredded my Best Buy card, opening a BBB claim and contacting Fisher Paykel directly. Don’t sell something you don’t know how to install. That’s a pretty basic business concept

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional & got done fairly quick. Good thing I didn’t let my fiancé try & figure it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my new fridge and run a new water line were great. They did an excellent job with delivery and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers knew what they were doing. It was quick smooth and safe. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do charm Dr C j h dcnn in ncxxvbbcx bbcxxvbcxvbdbncc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LLCGLC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and install as promised. No problems, very nice delivery and install servicemen!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchenaid fridge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Well-built fridge. Quiet. Love the counter-depth.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    To many cooks in the Kitchen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been trying for a month to get a leaking water line replaced. There has been 1 cancellation on the scheduled day of repair and 2 reschedules one prior and one on that day (which I agreed to because they didn't have the required items to repair the water line).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Team!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team did a great job! Arrived on time, called before, and took all safety precautions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    water and ice installment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    both workers were helpful on time and even waited fir me for 10 minutes since i arrived

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and Professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, efficient Installers. I'm very happy with the job done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible experience, never again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two fought the entire time as the young kid asked questions to understand and the older tech was annoyed with him and derogatory with his responses. Wasn't done correctly. I never got a follow up call or I would have given Best Buy the opportunity to fix the issue. Was also expensive. I expected sooooo much more from the same company that has geek squad. In the future I will use thumbtack dot com or Angie's list which I still need to do to get the ice/water working on my fridge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys hooked up my waterline seamlessly. Within a day my ice & water were up & running. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation process

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator installation was smooth and the installers were meticulous with all setup details.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is amazing, I absolutely love it , I will be ordering more appliances from you guys !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job. I really appreciate them. Finished the work in no time and made us happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want to tackle this project myself, glad I had the expert service install this line.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have waited for 7 weeks now to get the fridge installed. The first group brought out the new fridge and dented and scratched it. I requested a replacement rather than the 100.00 gift card. They have been out 3 additional times and they are unable to install for various reasons that are just a lack of effort on there part. 3 Saturdays taken up entirely for this install

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Family HUB

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The did a amazing job installing my new Family Hub Fridge and no problems occurred which is amazing!

    I would recommend this to a friend