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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 1806 reviews

Rating Filter

Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,806 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys hooked up my waterline seamlessly. Within a day my ice & water were up & running. Great service!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Installation team damaged my floors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new hardwood floors in the kitchen were destroyed by the installation team. The property damage claim has taken a awhile just to begin and still no solution for the damage that has been done. A 10 thousand dollar project is going to cost me even more money to repair .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is amazing, I absolutely love it , I will be ordering more appliances from you guys !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job. I really appreciate them. Finished the work in no time and made us happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my new fridge and run a new water line were great. They did an excellent job with delivery and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Family HUB

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The did a amazing job installing my new Family Hub Fridge and no problems occurred which is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent was fast and polite . Job was done within a half hour . Scheduling was done promptly!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money and time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing was installed. Best Buy is a joke. I will never do business again. The workers came and never installed anything nor removed my old appliance which I paid for. This is the worst treatment I've ever experienced.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Waterline for Icemaker

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water line was run quickly with no complications. Has work perfectly of 6 months now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took awhile for the install. Its was a great inconvenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work gentleman

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Professional and courteous throughout. Wore their PPE and practiced social distancing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible experience, never again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two fought the entire time as the young kid asked questions to understand and the older tech was annoyed with him and derogatory with his responses. Wasn't done correctly. I never got a follow up call or I would have given Best Buy the opportunity to fix the issue. Was also expensive. I expected sooooo much more from the same company that has geek squad. In the future I will use thumbtack dot com or Angie's list which I still need to do to get the ice/water working on my fridge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great. They did a wonderful job. I would recommend them to my friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome! Very professional and efficient. We’re in-n-out quickly. Would recommend their services!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation went smoothly. They were done whithin 15 minutes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have waited for 7 weeks now to get the fridge installed. The first group brought out the new fridge and dented and scratched it. I requested a replacement rather than the 100.00 gift card. They have been out 3 additional times and they are unable to install for various reasons that are just a lack of effort on there part. 3 Saturdays taken up entirely for this install

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation of my icemaker was done very professionally i greatly appreciate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt, professional and quick. The took extra caution not to damage the brand new house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It great service came look but the refrigerator did not fit in but service i was they were on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy, called before they arrived. The plumbers were very friendly and efficient.

    I would recommend this to a friend