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Customer reviews

Rating 3.6 out of 5 stars with 1802 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,802 reviews
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is amazing, I absolutely love it , I will be ordering more appliances from you guys !!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    best buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry this process did not happen. The Fridge was delivered and the guys left. NO water line install. In fact they didn't even leave the water line kit. Very poor service. And on top of that we now have to wait until August 17th for a tech to come out and do the job that should have already been done.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys hooked up my waterline seamlessly. Within a day my ice & water were up & running. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All we expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fit into our space beautifully. It is working great with very good water pressure from dispenser. Black stainless is the way to go, stays cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waterline for Icemaker

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water line was run quickly with no complications. Has work perfectly of 6 months now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation went smoothly. They were done whithin 15 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Family HUB

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The did a amazing job installing my new Family Hub Fridge and no problems occurred which is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neil did a great job. He was very professional and friendly. Double checked his own work for leaks when finished and the ice maker works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They provide a great install for all products I have purchased

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad delivery/installation service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went very bad. The guys who delivered the unit had a lot of comaints and did not follow what was in the service instructions. They even left the box of the refrigerator in our driveway. Very unprofessional.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Came packaged well have had no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent was fast and polite . Job was done within a half hour . Scheduling was done promptly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great. They did a wonderful job. I would recommend them to my friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth process.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As mentioned in another review, we had installation of both the gas dryer and fridge the same day. The technician was very knowledgable and helpful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor scheduling service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New water line installation - had to pay for the pipe even though it should of been covered buying this service and worse of all got rescheduled twice and made me wait almost a month but the people who installed were nice and professional,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great work gentleman

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Professional and courteous throughout. Wore their PPE and practiced social distancing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not installers-delivery personnel only

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your sub contractors are not INSTALLERS, they are delivery folks, all they know is to plug in the appliance. In the instructions it called out for a 20 foot waterline. They brought a 6 footer which is not long enough to go around the next cabinet. UTTERLY disappointed. My wife and I ended up doing it ourselves.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my new fridge and run a new water line were great. They did an excellent job with delivery and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional. Installers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great! Worked hard and were Professional.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER CAME TO INSTALL THE WATER LINE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased my refrigerator back in May and since then they never came to install the water line!!! They never called me to let me know they were not coming until I called them!!! Missed a day at work cause of them!!!! Bad communication,and the service person NEVER ANSWERED AND NEVER REPLIED TO MY TEXTS!!!

    No, I would not recommend this to a friend