Customer Ratings & Reviews

Worst service ever!!!!! "0" Stars (not even one, but the system required it to do the review). The status says that the service was completed but nobody came to do the installation. I called to request an explanation, and after 1 hour and 15 minutes on the phone, the call failed and nobody called me back until now, 3 days later.

The delivery and installation of my icemaker was done very professionally i greatly appreciate it.

It great service came look but the refrigerator did not fit in but service i was they were on time

These guys were pros! I am satisfied with the water line install.

Quick and easy, called before they arrived. The plumbers were very friendly and efficient.

They were prompt, professional and quick. The took extra caution not to damage the brand new house.

This product made water lie instillation a breeze.

These guys were awesome! Very professional and efficient. We’re in-n-out quickly. Would recommend their services!

Awesome job. Cannot believe one guy moved and installed that huge Fridge!

Good size and holds a lot. Really like the stainless steel exterior for cleaning.

Great product definitely will continue shopping with Best Buy

The two fought the entire time as the young kid asked questions to understand and the older tech was annoyed with him and derogatory with his responses. Wasn't done correctly. I never got a follow up call or I would have given Best Buy the opportunity to fix the issue. Was also expensive. I expected sooooo much more from the same company that has geek squad. In the future I will use thumbtack dot com or Angie's list which I still need to do to get the ice/water working on my fridge.

i have waited for 7 weeks now to get the fridge installed. The first group brought out the new fridge and dented and scratched it. I requested a replacement rather than the 100.00 gift card. They have been out 3 additional times and they are unable to install for various reasons that are just a lack of effort on there part. 3 Saturdays taken up entirely for this install

Excellent service! Technicians were great….make sure you get a long enough connection

Crew did an amazing job arriving on-time. Would recommend this to a friend.

technicians were great and very friendly and respectful

The installer did a great job. No water on the floor.

Best Buy really disappointed me. My order was placed end of January I originally had a service appt for Feb16th. Come to find out my appt was never scheduled. I was on the phone with them (geek squad) for a wk. A manager never returned my calls, as all the technicians said they would! I ended up having to wait until March 16th for my fridge and dishwasher to be connected.

this is a service that that came free with to total protect package

Water line connection was done for our refrigerator upon delivery.