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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 1806 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,806 reviews
  • Rated 5 out of 5 stars

    Awesome service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy they took doors off the refridgerator to get it into the spave it needed to get into. They were quick and clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a service that that came free with to total protect package

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor third party vendor service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The third party vendor was poor. They were very late and didn't have the proper equipment. As explained to me later by an excellent employee at the Geek Squad the new water line was not even necessary.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator install, new waterline

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water line connection was done for our refrigerator upon delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was great. Door was damaged in shipping. The problem was taken care of quickly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Make sure you check your invoice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive an installation of a new water line but was charged for it anyway. After multiple calls to customer service, I was assured that my money would be refunded. So far I still have not gotten credit. The delivery men had indicated that they had installed a mew line.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    smooth

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation went very well. associates were careful and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service techs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians were great and very friendly and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers knew their job well,installing our new refrigerator quickly & profrssionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Included in price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did a great job. No water on the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY HAPPY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional,neat and knowledgable..Great Job!!! I truly do like dealing with bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was great! The guys installing were knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professionals in their job.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician were very professionals in their work and they explain everything correctly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor scheduling service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New water line installation - had to pay for the pipe even though it should of been covered buying this service and worse of all got rescheduled twice and made me wait almost a month but the people who installed were nice and professional,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had my refrigerator delivered and installed. The men were very quick and professional. Had me up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure watt to write on this they did not install the water line they say I needed to call a plumber but the set up is really easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was good. Arrived after dark but was able to complete the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys showed up eelier than expected and were fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love! ♥️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new frig! Beautiful glass shelves in both the frig and freezer! ♥️

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad delivery/installation service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went very bad. The guys who delivered the unit had a lot of comaints and did not follow what was in the service instructions. They even left the box of the refrigerator in our driveway. Very unprofessional.

    No, I would not recommend this to a friend