Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 1806 reviews

Rating Filter

Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,806 reviews
  • Rated 5 out of 5 stars

    Excellent and professional installer!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and professional installer. He followed all the Covid requirements to keep everyone safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy installation

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was so quick I missed him doing it. Quick and efficient.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible paperwork and customer services

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good delivery and installation work with terrible paperwork - 3 weeks after delivery BestBut system still shows delivery not completed and re-scheduling an appointment is needed. Consequently, no reward points (about $90 worth) are credited to my account. I called customer services multiple times and no one can correct it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I really like it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy from best buy came and did the installation of ice maker and everything is working perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional excellent installers did a great job I would highly recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third party installers were very professional and courteous.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nasty Bait and Switch Gimmick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This entire experience sucked. The installer demanded $250 in CASH. When I finally got through to someone at Best Buy willing to listen to me, the installer ran away! While the installer was at my house they changed the reason for the extra cash 2-3 times depending on whom they were speaking to. I will think twice before making another service from you!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient, and best of all... everything works!!! Awesome team! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refrigerator Installation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service provided by Best Buy Courteous and professional Efficient Clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You’re installation Technicians impressed my wife, which is very difficult to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance install and removal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The free install and removal is definitely worth it. Professional and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and called ahead

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the price can't complain at all good value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Cool as the outside is silver. Doors open and close

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality installation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Servicemen were very professional and wasted no time installing the ice maker line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Part needed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need this extra item for installation. I guess it’s good lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crew does a great job with install

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF your getting delivery - make sure they install it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Installer wouldn't install waterline

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The description clearly states "Includes 20 feet of supply line and shut-off valve to nearest and accessible cold water supply". I wanted a new water line put in, like I paid for. Installer refused and said I needed to get a plumber to do. Hard pass. They didn't even refund me...now I have to waste time calling to get my money back. Avoid purchasing appliances at best buy if possible.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with delivery workers and timely manner delivery was made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and professional the entire time with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREATEST BUY EVER!!!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the greatest buy that i have made in years

    I would recommend this to a friend