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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 1810 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

66%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,810 reviews
  • Rated 5 out of 5 stars

    great install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service and know how!! very efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman that arrived were very fast and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen they got for the installation are very professional and excellent at what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install did a great job no problem with install..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refrigerator held hostage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was scheduled to happen December 7th. Was notified on December 7th that it could not be delivered until February 3rd 2022. Best buy guy said it was in the back with our name on it he’ll try to get it delivered; give em 24 hours to hear something back …. That was a week ago, still nothing

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very happy! Quick and easy! Everything was done efficiently

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a horrible experience. Purchased the installation on 2/12, installation was scheduled for 2/18 and still waiting for a tech to call me. Horrible Horrible customer service that’s so laxed and always getting back to me. I need a refund and confirmation of installation date.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for all refrigerator water lines

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed to insure the refrigerator had a clean dedicated line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thank you

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional....easy install and not a mess was made

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor arrival service leads to more cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The transportation department did not send the corresponding water pipes, causing us to pay the installer an additional $150. Just bought a water pipe and the corresponding labor. The customer service department has not yet given us any explanation regarding this error. You can consider whether you need this service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice fridge, al little smaller than the old one but much more Efficient

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Buy to have delivery INSIDE your home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure this is added to every delivery or they won’t bring into your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT CHOICE

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUT A MUST HAVE. VERY ENJOYABLE. CANT GO WRONG WITH THIS CHOICE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and on point made install a breeze highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful and easy to use. I would like yo recommend this product to everyone .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great. In and out in a hurry and installed the waterline no problem

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one that was delivered was damaged and the people that delivered it marked up my new cabinets very badly the second one that they brought by a different company were very professional and did a good job but they did not have to hook it up being that the 1 st guys did that so I'm not sure how to rate this one

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were excellent. They were efficient & knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very personable and did a great job!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not connect water line and kept my money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible , the company didnt even hook up the water line took pics told me that he was going to contact best buy to let them know and I should get a refund , he did not tell best buy I had to call and tell them that they did not complete the the water connect and I should not be charged .

    No, I would not recommend this to a friend