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Customer reviews

Rating 3.6 out of 5 stars with 1802 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,802 reviews
  • Rated 1 out of 5 stars

    Never done

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they never did this despite it being ordered. The guys came and told me it was not needed. now I have a leaky water line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed at the time of delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed as needed, working fine with no leaks, so far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did excellent job on installation. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed water line for freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was pleasant, wore masks, did the job quickly. Very pleased!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was missing a tray for the door have been trying to get the part and all that you get is the run around they need to stop outsourcing to these foregin countries and stick with American.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so satisfied with my install for my water line. I use my water and ice cubes dispenser everyday.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    install water line

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cannot review this item as it has not happened yet. i am supposed to get a call about it, but the calendar indicates that they are booked until december.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Joke installation services

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pay to install NEW WATER LINE, BUT THEY ONLY CONECT HOSES AND POWER CORD ON THE POWER OUTLET... according TECHNICIAN THIS JOB I NEED PAY A PLUMBER TO DO. THIS IS ABSOLUTELY RIDICULOUS!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    waterline installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installer replaced the plastic fitting with metal fitting for better results for the appliance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very happy with the delivery service. Very quick and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and easy looked so clean and very smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and efficient. Happy with the service that was given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had the old appliances out and the new stuff Putin under a hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice installation for my refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice installation for my refrigerator and no damaged!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought my 2nd Samsung refrigerator & love it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not your best team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was inexperienced. One newbie, one with a little experience..........

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for reaching out about this. I'm sorry to hear about how this appointment went. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Refrigerator/Freezer Installation with New Waterli

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator/Freezer Installation for Waterline was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice machine works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time as promised, neat and professional attitude, cleaned up after himself and neat job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great technician!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came when supposed to. Called when on his way. Got the job done correctly and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice maker install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonder and fast job. I recommend them to anyone.

    I would recommend this to a friend