Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 1806 reviews

Rating Filter

Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,806 reviews
  • Rated 5 out of 5 stars

    Easy install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They even came a day early and got the ice maker prepped along with the water line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator installation

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Wonderful guys and great instruction!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ON time and as expected done well no issues or problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service. Great experience. Really love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen were very helpful and knowledgeable. Installation and removal was quick and pleasant!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. the installers were quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out on time & did a great job. Thumbs up

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They weren’t able to connect the water line properly and couldn’t even tested. Great sales pitch sale vs what you actually get.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service sucks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was missing a tray for the door have been trying to get the part and all that you get is the run around they need to stop outsourcing to these foregin countries and stick with American.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient. Will be using again for future home needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman did a great job. Will recommend to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Water line installation

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was on time, polite, and knew what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job, they were very polite and friendly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont bother with total tech with large appliances

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely unhappy just a warning they use a third-party which is sketchy somebody you probably would even want in your home. The first time I’m very disappointed with Best Buy. This has not been resolved as promised by Best Buy warning

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Water line installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came early. They did their job quickly and the ice maker is working great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Joke installation services

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pay to install NEW WATER LINE, BUT THEY ONLY CONECT HOSES AND POWER CORD ON THE POWER OUTLET... according TECHNICIAN THIS JOB I NEED PAY A PLUMBER TO DO. THIS IS ABSOLUTELY RIDICULOUS!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not pay for this option!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my mom some new appliances as a gift and the delivery people said that it wasn’t their job to install the water line. Which is literally what the service is for. They literally charged us to plug in the refrigerator into the outlet. “So advanced”

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with merchandise that I purchased from you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge water line install

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and did great job installing new water line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of new water line

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work was completed timely and all still functioning

    I would recommend this to a friend