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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 1802 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,802 reviews
  • Rated 5 out of 5 stars

    Best refrigerator I've ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of refrigerator with water dispenser went flawlessly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Installer did not connect right & flooded basement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did come and fix it right, but did not use the stainless waterline they required us to purchase, and the installer took it with him so we can’t get our $ back. We filed an insurance claim, but it has been 2 weeks and insurance company won’t return our calls or emails. Very frustrating!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good..................... .......................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were nice, very informative and quick at the set up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worse service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instillation was not done on time . Guys come in not aware of what they were supposed to do. Guys Did a very sloppy job messed up my cupboard with holes for running the wire . Very unprofessionally done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Water line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the coolest guys to install water lines, they did a great job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refrigerator was not hooked up left in family room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Driver made a feeble attempt to unhook water line when he could not do it left the new unit it in family room This was a rental unit and I was not notified of the problem A handy man who works in the complex un hooked the line Without any problems

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent a professional to install the water line. Very happy with work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. can be happier that I am right now. Thanks Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time, get a plumber to do it instead

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Might as well not order this. The delivery people recommended I call a plumber for installing the water line. I called geek squad and they submitted a refund. I would have had the water line prepared ahead of time if I had known this wouldn't get done by best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hire your own guy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician hooked up the hot water line to go to the ice maker for our new Samsung refrigerator. I had to pay again to have it corrected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were awesome, did there job were very nice and very clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Best Buy install and it's with a quality product, so I am happy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job done quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was done quickly and the water in my new frig works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plumber was very professional showed up at the time given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waterline installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll will recommend to all my friends and family. Great for my dishwasher.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were running late but luckily they made it that night. The installation didn't take any longer than 10 minutes. Just make sure that your fridge is on the same side as your sink. We didn't know that and had to move our fridge. Luckily we had the space to do so. Other than that everything is working great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    1 Star is being nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came to install our water line was awful. The whole experience could not have been worse. To sum it up....our fridge was leaking, he stood up said it’s not his responsibility and left. All I’m going to say, the rest that happened you can just imagine. 1 Star is too much.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers conducted a fast and professional installation.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor as far as the timing with driving and tech installation

    No, I would not recommend this to a friend