Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1802 reviews
(1,802 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Efficient and fast with handy instructions provided
I would recommend this to a friendRated 5 out of 5 stars
Complete satisfaction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was completed smoothly in perfect order.
I would recommend this to a friendRated 1 out of 5 stars
Refrigerator install.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. I was warned by a former employee that workers wouldn't install the new water line.
No, I would not recommend this to a friendRated 5 out of 5 stars
Successful install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy was polite, and it didn't leak, what more can I say?
I would recommend this to a friendRated 1 out of 5 stars
Still isn't complete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team did not show up prepared to install the new water line. The told me they would be back within a week, and I never heard from them. After waiting 2 weeks, I contact Best Buy, scheduled another install, and they didn't show up either.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agents miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it -- everything is so easy and just what I wanted.
I would recommend this to a friendRated 5 out of 5 stars
Great installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did the job well, we’re on time and clean.
I would recommend this to a friendRated 5 out of 5 stars
Just what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we needed. Took a while to get installed
I would recommend this to a friendRated 1 out of 5 stars
Took two different install teams to get it right.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought full new water line option. Store said that includes a new copper water line. Installer showed up and said that if I wanted a copper line "he was out of here". I went to store and had to arrange anoter insaller which ment another appointment and another half day home to wait. Very inconvenient.
No, I would not recommend this to a friendRated 5 out of 5 stars
Did a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job - friendly staff, was nice to work with.
I would recommend this to a friendRated 5 out of 5 stars
Great Installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This staff was very professional and very knowledgeable.
I would recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge still not working. I had to ask for the fridge to be change
No, I would not recommend this to a friendRated 1 out of 5 stars
SHAMEFUL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PURCHASED AND PAID FOR ONLY TO HAVE A EXPENSIVE REFRIGERATOR WITH NO ICE OR WATER DID NOT INSTALL AFTER PAYING GOOD MONEY NOTHING WORKS
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t try
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s no way I had to keep changing this app. They didn’t even try and the first time they want to bring me something broken and telling me I paid for it like that never would I pay full price for something broken
No, I would not recommend this to a friendRated 5 out of 5 stars
Great service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good professional installers. Nice, fast and friendly.
I would recommend this to a friendRated 1 out of 5 stars
Third Party Install is a Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When installing my fridge they took the doors off. When putting them back on they broke the water line to the ice maker.
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not create water line
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were not able to complete. I am still being charged for a service that was never completed. They will not install a new line. They can only connect to existing line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still not connected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment was made and fridge delivered but no hook up. I was told to wait a few weeks and they would contact me about it. Still no contact, still not connected and I cannot request a refund online and customer service was not helpful.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Waterline
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge delivery was great and I love it. The installer came and said the job was a two person job and left. I had to wait over a week to have the job completed. The job was done well but I had to take an extra day off from work and feel as though I should be compensated in some way for the inconvenience.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got my money back because they were unable to do it. I only needed a valve replacement.
No, I would not recommend this to a friend