Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1806 reviews
(1,806 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Successful install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy was polite, and it didn't leak, what more can I say?
I would recommend this to a friendRated 1 out of 5 stars
Tamara
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First delivery the guys let the door slam , so waited for new refrigerator. The second install was followed by a water leak eitner due to the install or product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the mo WU at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty pathetic. They came and hooked up the water line. No big deal. I could’ve done that. They did not remove any of the packing material, test the function of any features , and seemed put off that they had a work order.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still isn't complete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team did not show up prepared to install the new water line. The told me they would be back within a week, and I never heard from them. After waiting 2 weeks, I contact Best Buy, scheduled another install, and they didn't show up either.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agents miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it -- everything is so easy and just what I wanted.
I would recommend this to a friendRated 5 out of 5 stars
Great installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did the job well, we’re on time and clean.
I would recommend this to a friendRated 1 out of 5 stars
Took two different install teams to get it right.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought full new water line option. Store said that includes a new copper water line. Installer showed up and said that if I wanted a copper line "he was out of here". I went to store and had to arrange anoter insaller which ment another appointment and another half day home to wait. Very inconvenient.
No, I would not recommend this to a friendRated 5 out of 5 stars
Just what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we needed. Took a while to get installed
I would recommend this to a friendRated 1 out of 5 stars
Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor as far as the timing with driving and tech installation
No, I would not recommend this to a friendRated 5 out of 5 stars
Did a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job - friendly staff, was nice to work with.
I would recommend this to a friendRated 5 out of 5 stars
Great Installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This staff was very professional and very knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Great service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good professional installers. Nice, fast and friendly.
I would recommend this to a friendRated 1 out of 5 stars
Didn’t try
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s no way I had to keep changing this app. They didn’t even try and the first time they want to bring me something broken and telling me I paid for it like that never would I pay full price for something broken
No, I would not recommend this to a friendRated 1 out of 5 stars
Waterline
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge delivery was great and I love it. The installer came and said the job was a two person job and left. I had to wait over a week to have the job completed. The job was done well but I had to take an extra day off from work and feel as though I should be compensated in some way for the inconvenience.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best connection for the refrigerator. No complaints
I would recommend this to a friendRated 5 out of 5 stars
WENT WELL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ALL WENT WELL. CAME ON TIME AND INSTALLED SUPER QUICK
I would recommend this to a friendRated 5 out of 5 stars
water line install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer did a good job and was professional.
I would recommend this to a friendRated 1 out of 5 stars
Still not connected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment was made and fridge delivered but no hook up. I was told to wait a few weeks and they would contact me about it. Still no contact, still not connected and I cannot request a refund online and customer service was not helpful.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Third Party Install is a Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When installing my fridge they took the doors off. When putting them back on they broke the water line to the ice maker.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product so is my family. We're very happy
I would recommend this to a friend