Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1806 reviews
(1,806 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service, on time, and easy installation.
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were great! And this is a great product!
I would recommend this to a friendRated 1 out of 5 stars
SHAMEFUL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PURCHASED AND PAID FOR ONLY TO HAVE A EXPENSIVE REFRIGERATOR WITH NO ICE OR WATER DID NOT INSTALL AFTER PAYING GOOD MONEY NOTHING WORKS
No, I would not recommend this to a friendRated 1 out of 5 stars
Job never completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was never completed, a company came and said they could not do the job and Best Buy knew this was the case.
No, I would not recommend this to a friendRated 1 out of 5 stars
They took my installation and new dedicated waterl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They took my installation and new dedicated waterline when they did NOT installed it. I had to go out in this COVID-19 Atmosphere to find and buy another one and they never credit me for the one I purchased and paid for from Best Buy
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this. I'm very sorry to hear about this appointment not going well. We can definitely look into why we haven't received a credit yet and make sure your new install goes well. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
VERY POORLY SKILLED TECHS!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy. They were extremely inexperienced. Refused to drill home directly below to the basement.
No, I would not recommend this to a friendRated 5 out of 5 stars
No issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had water line installed for refrigerator no issues
I would recommend this to a friendRated 1 out of 5 stars
Could not create water line
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were not able to complete. I am still being charged for a service that was never completed. They will not install a new line. They can only connect to existing line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waterline installation bootleg plumber
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bootleg plumber charged me extra to install the waterline for the new fridge and messed up the water pressure in my house. The when asked to fix it he said he didn’t know why or how.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator install.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. I was warned by a former employee that workers wouldn't install the new water line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they came to install the refrigerator and water line they stated we didn't have the right plumbing so it wasn't done and my money for that still hasn't been refunded, called multiple times and still getting the run around.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Virginia. Thanks for reaching out about this! I'm sorry to hear about what has happened and the inability to get proper assistance. This definitely isn't the level of service we aim to provide. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Waterline
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a mobile home so the water line to my fridge was not put in was told I needed to get a plumber myself. This should be explained before you get the refrigerator.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Edward. Thank you for reaching out about this. I'm sorry to hear there was a disconnect in the communication. If you need us to connect up the waterline once it's installed, please let us know! We hope to better serve you in the future.
Rated 1 out of 5 stars
Horrible Customer Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service. Installation is scheduled 4 times but all 4 times they did not came. Not even any updates. Need to call again and see.
No, I would not recommend this to a friendRated 1 out of 5 stars
TECHNICIAN DIDN'T COME FOR MY WATER INSTALLATION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The (technician) never showed up. I called to best buy customer service for 3 times and I'm still waiting for the supervisor or team leader to return my call. Very disappointment with the service today.
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water line to the refrigerator Was hooked up incorrectly and it flooded part of the basement and a treadmill and Best Buy will not respond and take care of the issue that they created
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasn’t able to get my ice maker hooked up.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I made it clean I’m store that my waterline for the refrigerator wasn’t connected under the sink and paid to have it done but the guys that came out was trying to charge me extra once they came out so I cancelled the hook up
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got my money back because they were unable to do it. I only needed a valve replacement.
No, I would not recommend this to a friendRated 1 out of 5 stars
Im no happy with this service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt like the service, because when I tried to get the delivery the guys didn't even wanna try to get my refrigerator just because its on the second floor.
No, I would not recommend this to a friendRated 1 out of 5 stars
If there is lower than 1 star. I will choose it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator bought was not installed properly. Been told sending different people after telling the customer service whats the problem. Still not installed properly
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge still not working. I had to ask for the fridge to be change
No, I would not recommend this to a friend