Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1802 reviews
(1,802 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the water line was never installed, the guys acted like this isn't something they didnt do
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator instllation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person must not know a lot because he said we needed to pay this and the guys that came out to do the job said we needed a plumber so it cost use way more.
No, I would not recommend this to a friendRated 1 out of 5 stars
It is not worth.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service is contracted to a 3rd party. They did a really poor job. I ended up paying to another firm to fix it. So, it costed me more than it should. And to make things worse, they reschedule it multiple times.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Water Line
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they weren't able to hook up the water in my house
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator water line install
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The third party installing the water line was very unprofessional and rude.
I would recommend this to a friendRated 1 out of 5 stars
Leaky waterline.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new waterline started leaking hours after it was installed. I also have no I formation about how to resolve this issue. I do not recommend getting this service through Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was supposed to connect water on a replacement fridge, fridge never showed up nor did the team. When I tried to call was put on hold several times and a couple times you hung up on me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stood up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys stood me up three times. I was selling a condo so finally had someone else install it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation crew was unable to do the job. They left without doing the job and left debris in my home and packing material all over my driveway. Very disappointing.
No, I would not recommend this to a friendRated 1 out of 5 stars
really poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the plumer was really unprofesional, make take time from work and no showing up, and when show no have the right tools, and when show with the right tool no having asistance and knowlege how to install. in the other hand custumer service where really nice all the time
No, I would not recommend this to a friendRated 1 out of 5 stars
Waterline Install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has not been accomplished. I was told that this would be done upon delivery, then upon a visit from a contractor. Nobody was qualified to do this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do order install -- it wont happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered install service -- 20 feet to water connection-- installer wont connect so I had to go to plumber for install-- promised refund of &149 install fee-- called three times -- now on hold.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad guys
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These guys have no idea what they are doing! Do not allow them in your house. They will do bad work and say it was your fault.
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolutely the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was damage on the fridge that they delivered. It was hidden by the wall and I found it out later after the return period passed. Customer service promised to call be but they never get back to me
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out about this. I'm very sorry to hear about the damage to the fridge. We have Agents standing by to help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 2 out of 5 stars
Good fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 2 times to get it right. First used an old line.
I would recommend this to a friendRated 1 out of 5 stars
"Completed"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one has completed the water line installation. It's marked completed. I paid $150. I don't have water to my fridge though. Not a huge deal, 1st world problem. But how did this get marked complete?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi David. Thank you for reaching out about this! I'm very sorry to hear about this appointment and it's false completion status. The reality is that you paid for the service and it should be completed for you. We can definitely help you out with this. To get started, please either reach out to your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778. Either party should be able to get the appointment rescheduled and successfully completed for you! I hope this helps. We look forward to helping you out soon.
Rated 1 out of 5 stars
Late and couldn't do the job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited 2 hours fo the service and then they couldn't do the job and then they had the audacity to say the job was done and i was not able to get a refund
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tech did not know how to install the water line so after he left the water line came apart causing a flood in my kitchen. I had to call another tech to come and fix it. Very disappointed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our waterline for the refrigerator was hooked up to the hot water! It then leaked all over the kitchen floor and Best Buy could not come to fix it for 2 days! Had to call a plumber to fix the mess.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installed my water line on my hot water pipe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't use Best Buy's service. Definitely hire someone reputable. The installer put the line for the fridge's water dispenser on the hot water line so now hot water comes out of the fridge.
No, I would not recommend this to a friend