Customer Ratings & Reviews

Best buy suggested we take out the old water line and install a new one because the old one is dirty, so we did. But the people who came out to install was too lazy to take out the old and replace with new. They just plug the new one onto the old one.

No call no show would never recommend. Wont process proper refund amount

They did not put in my waterline. I put it in my self. They said they couldn't run it behind the gas range. Yes

Careless installers didn’t hook up water line. Took THREE attempts and in the end my contractor had to do it correctly. Terrible experience.

Installation water line does not include optional price of installation of water filter at time of installation. I assumed it was installed and using unfiltered water for a month.

The guys argued about having to install water line while installing dishwasher. I paid for it and had a receipt that said so. They were visibly annoyed and rushed through it. I'm sorry! But, I paid for It!!!

There were unable to install due to the dishwasher being next to the fridge told me to hire a plumber

My appointment was canceled and rescheduled and no one has came yet. I have been waiting 5 months for a fridge I purchased to be hooked up

Would never recommend even in the afterlife. Guy had no interest in installing a waterline 6ft away from my sink. Dudes showed up in a box truck no tool belt very professional.

Setup an installation for my ice maker several times. Each time Best Buy cancelled, because the third party the contracted failed to show up. Had to request a refund.

Never came to install after waiting all day. Then tried overcharging me.

This item was not installed yet since I bought it 21/2 months ago. I am very unhappy. My food spoilage will be paid for by BestBuy.

Ice maker does not work. Another tech was sent out and did not know how to repair it and said someone would contact us. Never did

No service was completed. The individual walked in and said he cannot drill through tiles and he left. I was told I would get a call to reschedule and that was 2 hours ago and no one called me!

Connection has not been done for the refrigerator, nor have we received our promised $200 gift card.

You never installed a waterline and still took my money. they guys that came said they are 3rd party vendors and that they dont want to. I had to hire an expensive plumber to do it.

Before purchasing installation, realize it is not a professional installer. Still waiting for this to be fixed.

No installation took place, they said they would contact me to do it because they needed a supervisor. I still have a refrigerator that is not installed.

never buy the membership, they never install my fridge and the charge 111 dlls

This item is here, just can't get the remainder of my purchases to be delivered, so no one has come to install.