Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1806 reviews
(1,806 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pretty much did the entire installation, all the installer had to do was connect the water line on both ends which took about two minutes, hardly worth the 70 dollars I paid.
No, I would not recommend this to a friendRated 1 out of 5 stars
Employees didn’t complete the job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t want to do the job when it came down to connecting the water line, they brought in the fridge but when it came to the water service they didn’t do it
No, I would not recommend this to a friendRated 1 out of 5 stars
Unsatisfied
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection has not been done for the refrigerator, nor have we received our promised $200 gift card.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what I was promised.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to add a water line to my new refrigerator that was promised in the ADVANCED INSTALLATION since I did not have one. The exact cost to install a water line was over $1000 plus.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Stupid "Moe"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never came to install after waiting all day. Then tried overcharging me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up. I called best buy and they said they had to re schedule . Thy didn't show up again. I installed the line myself. I was tired of having to buy ice.
No, I would not recommend this to a friendRated 1 out of 5 stars
Anything but easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I specifically hired the Geek Squad to come and install everything because I wanted my experience to be easy. That did not happen.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Water Line,instead ice trays
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why Me I couldn't get delivery of my frig and get the water line too, so I chose the refrigerator and no water line that was my purpose of buying the item(refrigerator)
No, I would not recommend this to a friendRated 1 out of 5 stars
Never buy a installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never buy the membership, they never install my fridge and the charge 111 dlls
No, I would not recommend this to a friendRated 1 out of 5 stars
I WILL NEVER USE BEST BUY AGAIN FOR MAJOR APPLIANC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS SERVICE WAS NEVER COMPLETED!!! THE INSTALLERS SHOWED UP BEFORE THE REFRIGERATOR, WHICH NEVER SHOWED UP. NO ONE EVER CAME BACK!
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t include installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When they came out to preform this service they told me it was going to be an extra $250 after the guy at the store told me this would cover everything.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never completed waterline install
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a mess. After 3 appointments we ended up with no water line and a hassle at the store and ended up doing it ourselves.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your thoughts. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We apologize for the complications you encountered, but please know we are grateful for your feedback.
Rated 1 out of 5 stars
Refrigerator water line install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was told that we did not have a shutoff valve for refrigerator water line. They said they can install one. Well, the crew they sent here did not install because there was no shutoff valve. Work did not get done.
No, I would not recommend this to a friendRated 1 out of 5 stars
Eric
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upsetting that they delivered the refrigerator to a brand new home and stayed they could not install the water line. Delivery Men were not sympathetic at all!
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude technician
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible technician. Had to cancel the service and get a refund. The guy was very nasty and rude!
No, I would not recommend this to a friendRated 1 out of 5 stars
Change the service provider
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service people did nothing. I had to hire other people to do the job. I suggest Best Buy changes their service providers
No, I would not recommend this to a friendRated 3 out of 5 stars
HAD PROBLEMS, BUT ALL WORKED OUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered fridge on time but would not install ice maker, due to not having shut off next to fridge. Took several calls to get second crew to come out and install. (shut off for fridge water line under fridge in basement.)
I would recommend this to a friendRated 1 out of 5 stars
Shoddy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fix hole in line when added new line for refridgerator. Just added another hole.
No, I would not recommend this to a friendRated 1 out of 5 stars
Misinformation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the problems I had with my fridge, Best buy was supposed to reverse the doors. Instead they kept writing up for a water line. Grrrrr
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do it yourself! Best Buy advertises they’ll install the waterline they don’t, it was a waste of money, and no refund.
No, I would not recommend this to a friend