Customer Ratings & Reviews

The plumber was pretty pricey for what he needed to do. I wouldn’t recommend

Refrigerator was never properly delivered/ installed. Old Refrigerator never picked up. water line not used.

Service was horrible constant delays took Away from the joy of getting a new refrigerator

best buy outsource the installation, but the contractor are not very professional. I do not want them back at any cost! Terrible.

They couldn't do anything. I paid for hookup, but they didn't.

On the first delivery and installation, left door was lower than the right. The left door sagged which prevented me from opening the drawer below it. Its all because of screw that was missed. Arrangement was done to have an exchange after best buy employees saw the pictures that I took and showed them. Delivery day came but nothing arrived. Home delivery staff claimed that they came but nobody was around. Door bell is so loud if it was only pressed but I stick to my word that nobody came because there were 3 adults in the house and nobody is deaf. No loud music, it was quiet. Appointment time was 8am to 12 pm. It happened again for the second time, it was already soooo frustrating. The third time, nobody was in the house already since I thought they were not coming anymore. The appointment time was 8am to 12pm but they showed up around 2pm. The good thing is somebody from customer service called me on my mobile phone so I went back home. Since the problem of the french door refrigerator was only the left door, I agreed to have the problem fixed instead of complete switch to another refrigerator. They changed the left door but with no water filter installed. The water filter I had with the previous door was taken away. I called customer service again to get just one refrigerator water filter but they could not send me one. I had to buy it from best buy for reimbursement. I checked best buy in the store and online but it is back ordered. So much stress I had with this refrigerator. It affected my working hours waiting for the delivery. Now its the water filter. Problems are endless. If you will ask me if I will recommend them to friends, you be the judge.

I was not given these items. Installer took these items with him

Took several attempts over 2 weeks span to attach ice machine connector

Quit working after 1 week. Best Buy was great at replacing it. 2nd one never worked.

Installation never occurred appropriately. Ice machine not working Delivery driver never called

I now have ice and water that I am unable to use. Very unprofessional and after three visits of over two hours each will only go back because I can't get a refund on gift card.

5 hours past the installation window. Not appreciative of how long they took without any notice. Very unprofessional.

Hard to review when they couldn't get it to work. Now I have Togo through the aggravation of getting a refund. By the way, a plumber is less expensive. Don't bother getting it.

They can only do advanced install if you have a dishwasher next to fridge, but they wont do anything under the house. Description is misleading.

service was terrible they came out several times but on one could install my water line

Did not install water line as agreed upon. I had to hire an outside plumber to complete the job

Was told could install Person came to house n could not install Salesman promised me no problem bad customer service

did not install my new waterline for my new refrigerator.

The water dispenser constantly leaks water. The water does not get cold

Installation was NOT done. Need money back as service was not rendered