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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 1810 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

66%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 1,810 reviews
  • Rated 1 out of 5 stars

    Waterline installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience. Waterline still not installed. It’s been 4 weeks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plumber was pretty pricey for what he needed to do. I wouldn’t recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    over charged for installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sucked - Bestbuy you need to refund me for the overcharge for the wrong installation fee $135

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Canceled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was canceled. It would've been a new installation and they weren't plumbers so the job was canceled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lied about water installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now have ice and water that I am unable to use. Very unprofessional and after three visits of over two hours each will only go back because I can't get a refund on gift card.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't know, they couldn't get it installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to review when they couldn't get it to work. Now I have Togo through the aggravation of getting a refund. By the way, a plumber is less expensive. Don't bother getting it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery not performed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator was never properly delivered/ installed. Old Refrigerator never picked up. water line not used.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Noooo service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't put in!!!!!!!!!!!!!5 tries and still no ice or water.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Installtion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 hours past the installation window. Not appreciative of how long they took without any notice. Very unprofessional.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told could install Person came to house n could not install Salesman promised me no problem bad customer service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is not true

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They can only do advanced install if you have a dishwasher next to fridge, but they wont do anything under the house. Description is misleading.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They couldn't do anything. I paid for hookup, but they didn't.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    refrigerator new waterline

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a lot of confusion - had to reschedule 4 times. bad customer service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ice machine not working

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation never occurred appropriately. Ice machine not working Delivery driver never called

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too expensive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not use , too expensive , …………………………expensiveeeeeeee

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy Amana

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working after 1 week. Best Buy was great at replacing it. 2nd one never worked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Little to No Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not install water line as agreed upon. I had to hire an outside plumber to complete the job

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ref

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was NOT done. Need money back as service was not rendered

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    crazy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service was terrible they came out several times but on one could install my water line

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrating experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took several attempts over 2 weeks span to attach ice machine connector

    No, I would not recommend this to a friend