Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1802 reviews
(1,802 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Waste of Time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was a repair not an install. Waste of my time..
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This never happened...The guy that showed up could not perform the task at All
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad from the start, fridge still isnt repaired. I would not recommend purchasing appliances at Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
I had A stove Installed That was 10 Stars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for service never performed I had a stove installed with a WATER LINE ?
No, I would not recommend this to a friendRated 1 out of 5 stars
refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got a faulty machine and they replaced the item after 4 days
I would recommend this to a friendRated 1 out of 5 stars
Not installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not installed either was supposed to be installed with dish washer was not
No, I would not recommend this to a friendRated 1 out of 5 stars
Water line never completed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work was never completed Scheduled 3x First two tiles did not come with water line Third time no show
No, I would not recommend this to a friendRated 1 out of 5 stars
Not able to accomplish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer could not do the job. I bought this thinking it is for a new line but installer said he is not doing it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
It didn’t happen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three times they were unable to do the installation. Best Buy finally told me to hire a plumber. I was not happy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Gigi. Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Waterline Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not completed. This has been a terrible experience.
No, I would not recommend this to a friendRated 1 out of 5 stars
You did not install a water source
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service said new water spurce instalation and you didn't I want my money back for a service tou did not complete.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incorrect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.his installation was cancelled due to Covid. Please reschedule ASAP. Thanks.
No, I would not recommend this to a friendRated 1 out of 5 stars
RETURNED IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I HAD TO RETURN IT BECAUSE THE INSTALLER COULD NOT INSTALL THE ICE MAKER. I HAD TO CALL A PLUMBER.
No, I would not recommend this to a friendRated 1 out of 5 stars
Extremely disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was a nightmare. They came out twice and nerdish it. I had to hire a plumber. The salesperson told me they could do it just to make the sale.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up for appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was not done. Refrigerator came later. Another appointment made. Another 3 weeks wait
No, I would not recommend this to a friendRated 1 out of 5 stars
Never did it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never stalled this. They put on the report that they did but it was not done the guys said they didn’t do that.
No, I would not recommend this to a friendRated 4 out of 5 stars
Very quick!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't take long to get it hooked up but frustrated they couldn't give me a smaller time frame. Wasted a whole morning waiting around.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth paying for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They installed my water though outside my cabinets so it runs through my kitchen. I could have done this myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery and pick up refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience ever! I am disappointed with the way they are handling this situation
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t finish the job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect the waterline and still marked the service completed.
No, I would not recommend this to a friend