Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1802 reviews
(1,802 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Don’t use geek squad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst guys!!! Twice they come but won’t install the fridge…
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor service!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one came to get it installed for the 2 times it was scheduled!!!!Very poor service BESTBUY!!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good they didn't install still no ice and water
No, I would not recommend this to a friendRated 1 out of 5 stars
Plumber
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't do the work for the water line. I needed a plumber.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Go!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they said they could do the install and then the guys got there and said they couldn't do it so...
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete installation
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation of the ice maker is still not complete.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t install just left it and said that I didn’t pay for it
No, I would not recommend this to a friendRated 4 out of 5 stars
Good installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was good-just need to warn people up front what additional charges can occur when have newer product installed
I would recommend this to a friendRated 1 out of 5 stars
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned did not need. Refund issued to me. Thank you
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not want to do the work installing my water line. The two young men did not know what to do.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about this poor experience in not getting the full installation. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Never showed up to complete and marked it as done
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never completed the service. They did not show twice.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waterline was not done by them. We had to do it ourselves
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT GEEK SQUAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.REMOVE GEEK SQUAD LOGO, third party install this and they are bad at their job. If Geek Squad did it, this would be a 5 star review.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech never showed up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech never Showed up . I am still trying to re schedule
No, I would not recommend this to a friendRated 1 out of 5 stars
What Service?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not completed, not sure why it says completed but that has not been the case.
No, I would not recommend this to a friendRated 1 out of 5 stars
BestBuy Sucks. I will never buy anything from here
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waterline was not installed. Been waiting two months for installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Call No Show
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Company never showed and never called got a refund and installed myself. Do not recommend
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a month for me to use my fridge after it was delivered to my house
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again will i buy something from them thats requires them to do anything
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer service is the worst
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given you no stars but it would not let me
No, I would not recommend this to a friend