Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1802 reviews
(1,802 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
No show, nothing done
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up for appt. After 2 mos they showed up and couldnt do job.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No one has called to schedule for this to be done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one has yet called me to schedule for this to be completed!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
installer gave up and didn't do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disaster. didn't get fridge because guy couldn't hook up new water line
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to reach out to us about this. I'm sorry to hear about the poor experience with this appointment. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
This item was not installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install item, because they said the line would of been exposed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t do anything at all when they came to set it up just wasted time
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Professional water installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor. Best Buy charged me but did not install my water line for my refrigerator that I purchase from them
No, I would not recommend this to a friendRated 1 out of 5 stars
No one came to do the installation of the waterlin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one came to do the installation of the waterline.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dinged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were not careful and dinged the side of my refrigerator
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Water line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This job was never completed by the team sent out !
No, I would not recommend this to a friendRated 1 out of 5 stars
Water line not put in and I paid for it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need my money back you charged me for a service I did not get.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for reaching out about this. I'm sorry to hear about the mistaken charge! We can definitely get that reversed for you. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No service on refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no water hook up service performed yesterday as scheduled.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lack of communication
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lack of communication from 3rd Party Vendor Lack of communication
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
What Installation ?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was not performed when refrigerator was delivered.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
N_a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.insulation guy said he couldn't install it due to pec lines
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this. I'm sorry to hear about how this appointment went. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
na
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cant review haven't gotten yet to be able to review
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldnt install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.couldnt install but didnt refund I need my refund for this.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Wasn’t told anything about it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They just told me to drain out 3 gallons. Wasn’t told much at all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not completed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not completed. Said would be refunded but was not.
No, I would not recommend this to a friendRated 1 out of 5 stars
install water line.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could not preform the installation. came to house twice
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 4 out of 5 stars
Works fine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has everything you need. Lines were long enough for any kitchen layout.
I would recommend this to a friend