Customer Ratings & Reviews

I payed to have a new water connection installed for the ice maker. I have a water connection for the ice maker that was installed in 1992, but I wanted a new water valve installed because the valve will fail over time. The installer said he didn't have a new valve as a replacement and that mine would work. I told him that I had paid for a new water line installation & they said that I would be reimbursed. THAT DID NOT HAPPEN. Also, they dropped one of the tempered glass shelves on the concrete driveway while unwrapping the refrigerator. Luckily it wasn't damaged.

The plumbing company BB contracted showed up without any tools and supplies for CPVC pipes we have in our house (which are very common). Said they could not do anything that day, which caused the new fridge delivery to be delayed. Trying to reschedule the installation through BB did not work as they were pushing the date too close to Holidays, and we'd already been waiting for too long since we placed the order. So, we figured since we cannot wait (or trust the plumbing company anyhow), we went ahead and scheduled just the delivery part, I went to a local HW store, bought what I needed and had the ice maker waterline installed in less than an hour by myself. How do you show up on a job site without basic tools and supplies is beyond me.

I usually don't write reviews but I feel obligated to write this one. I purchased over $4k worth of appliances and installation services from BestBuy and it was a nightmare for the delivery and installation. Especially the waterline installation that was supposed to be a premier offering. Two trips on 2 different days to install appliances and the water line wasn't installed because they are missing a phantom valve or part. Unprofessional customer reps were advocating two more trips to evaluate and install the water line. They ended up refunding me installation because they wouldn't reach out to the team that installed my fridge. DUMB move BestBuy

Both amazing and respectful gentlemen who installed the refrigerator. 10 out of 10

After waiting for four hours, I called Best Buy and after over an hour of being on hold and getting passed around, I found out that my appointment was listed as canceled with the installation team (but not listed as canceled anywhere else), and nobody was coming. I received no phonecall, email, or SMS, and my online account still showed my original appointment time. Best Buy made we waste a whole day (a day off work). The resolution? I had to reschedule for the next available date, almost two weeks later. Barely an apology and no discount for the enormous inconvenience and personal cost of taking time off work. Horrendous customer service. I will never buy an appliance from Best Buy again.

This was a joke.. paid to have waterline installed and connected, but the 3rd party that delivered just dropped it off. Of course this was one of the deliveries that you get a 5 hour window on and so you waste 1/2 a day and then I have to call back to have them come back out (another 5 hour window) and when he shows up all he has is the physical waterline and isnt there to hook-up or install? I finally just got a refund and paid someone else.

Easy to setup… the sound is amazing. These speakers and subwoofer solved the sound problem we were having with our tv. Thanks

Technician did not complete the installation. Said he could not do it. So my water and icemaker on my new fridge are not working. Highly disappointing. He said he could install the valve but not the new water line. I paid for installation of a new water line, not just the valve. I was able to get my money refunded but would much rather have my new refrigerator fully functional and it is not.

Cutest little installation I’ve ever seen in my life.

Scheduled the fridge delivery and water line installation month out (earliest date available) fridge got delivered, wife took personal day for water line installation and no one showed up. Not only was there no communication when I contacted customer service they basically told me stuff happens and to be patient. There next available date to do installation was over a month out! Cancelled and went with local plumber cheaper and able to come out next week. I do not reccomend this service.

Dropped off and plugged into wall. Done, that will be 140.00 lol They didn’t even bother looking under sink to simply tee it off supply line. Exactly what I needed. Not an issue. SAVE time and just get a kit and do it yourself. The claim of “All new dedicated water line” basically means they will use the secret of “lefty loosey, righty tighty ” for a cool 140.00 and ONLY if there is an existing water connection next to the electrical outlet...

The first time they showed up they didn't have the fridge, they went back and got it with a U-Haul then after an hour said they didn't know how to do the water line. After spending hours on the phone I'm now on my 5th appointment because they simply didn't show up the other times. All I'm being told is there was a "glitch" in their system. FOUR TIMES? Ridiculous experience, I would have never gone with Best Buy had I known it would take 5 appointments (assuming they actually show up to the next one) and over two months for this!

Best Buy did NOT install a water line to my new refrigerator that I was charged . I PAID A PLUMBING COMPANY TO INSTALL THE WATER LINE TO MY REFRIGERATOR. FRAUDULENT CHARGE.

The technician showed up and said he couldn't do it. He said because I have PEX lines he wasn't able to install the fridge, which was confusing because a lot of modern plumbing uses PEX. I had to call Best Buy to schedule another installation and get a refund. If they actually install it this time, it will have been a 7-week wait from the time of purchase.

It was done pretty quickly and it works well. Cannot complain.

After showing up hours late, installers connected new fridge to old supply line (instead of installing the new line and shut-off valve they charged $135 for) and it didn't work. Didn't try to troubleshoot, told me to call a plumber or handyman.

After they not showing up for more than 3 times and me calling the customer services each time, they never come back for the line connecting service. And I never get the refund. I’m just too frustrated about this. Never want to pay for bestbuy services anymore

The water came out very slowly, the installer said the water pressure was low. Called a plumber and he showed me the water pressure was fine, tried to get Best Buy to fix the water, but they said I needed a premium care package.

very disappointment with the install the waterline was water all over the storage room that I have many boxes got wet.

The Service people were great, however, I paid for new lines and they didn't have them. I want my money returned