Customer Ratings & Reviews

The technician showed up and said he couldn't do it. He said because I have PEX lines he wasn't able to install the fridge, which was confusing because a lot of modern plumbing uses PEX. I had to call Best Buy to schedule another installation and get a refund. If they actually install it this time, it will have been a 7-week wait from the time of purchase.

It was done pretty quickly and it works well. Cannot complain.

Best Buy did NOT install a water line to my new refrigerator that I was charged . I PAID A PLUMBING COMPANY TO INSTALL THE WATER LINE TO MY REFRIGERATOR. FRAUDULENT CHARGE.

After showing up hours late, installers connected new fridge to old supply line (instead of installing the new line and shut-off valve they charged $135 for) and it didn't work. Didn't try to troubleshoot, told me to call a plumber or handyman.

After they not showing up for more than 3 times and me calling the customer services each time, they never come back for the line connecting service. And I never get the refund. I’m just too frustrated about this. Never want to pay for bestbuy services anymore

The water came out very slowly, the installer said the water pressure was low. Called a plumber and he showed me the water pressure was fine, tried to get Best Buy to fix the water, but they said I needed a premium care package.

very disappointment with the install the waterline was water all over the storage room that I have many boxes got wet.

The Service people were great, however, I paid for new lines and they didn't have them. I want my money returned

This service was never done and we were not refunded. We had to pick it up and install it ourselves.

I paid $135 and they just told me to hire a plumber. The installer was here for less than 10 minutes.