Customer Ratings & Reviews

I ordered a new fridge, it came with the freezer door scratched badly. So Best Buy ordered a new one from Samsung. The replacement door showed up damaged and I refused delievery. I called Best Buy and they ordered a 2nd one. The 2nd that showed up to be installed 8/19 and turned out to be black and not stainless steel. This has been the most horrible customer services experience ever. I just called Best Buy and explained everything (AGAIN) and the guy asked me how I ordered the door.....I SAID, BEST BUY ordered it!!! He then put me on hold forever, then I got put back into the loop and had to enter my number for another call back! I HATE BEST BUY!! I just want my new door installed perfectly!! Why is this taking 6 weeks and no one knows what they are doing!!

Okay so this LG fridge, not so good. The icemaker was lowered to -4 degrees to increase the icemaking ability, DID NOT WORK. The tech just came on Fri, 8/4, and REPLACED the whole icemaking components. As of yet, the ice bin is NOT EVEN FULL!!!!

Refrigerator is not level ⁉️ They came back and said our floor is crooked and this refrigerator has no way to level. What ! My old fridge was level ⁉️ *Waiting on return call from a supervisor, still waiting...... Fridge quality is subpar for the cost. Looks like going to have and return this one.

Had issues connecting Sonos to the WiFi Had to get someone else out to my home to fix the issue

The delivery and install team didn't update the app, so when they rung to tell me they would be there in ten minutes (should give you 30 minutes notice) and would be leaving within 15 minutes of arrival, this wasn't appreciated. Having made it to the home, watching the guys remove the old and install the new was a lesson in its self, I gather they weren't all adequately trained. It got fitted eventually and to my amazement it works. We are in Orlando, don't deal with bestbuy if you have any sense, they have managed to mess up every transaction I have made and they need to look at the relationships they have with the Contractors they choose to employ.

Terrible communication with delivery crew. Refrigerator was scratched on both sides. Indent on top of refrigerator. Ice maker was not left for install. The fridge was not leveled, so was wobbly.

They only bring the refrigerator into the house. Was all wrapped in plastic, Styrofoam on the inside. Clarify with Best Buy what the service is. A major disappointment.

Installed on time, however bottom door was dented and has not been replaced or addressed.

handy to have qualified plumbers connected to the BB installation experience, not the case with their competitors

The installers were very knowledgeable about the product and provided great customer service.

Love the refrigerator. However, installation, not so much. Refrigerator NOT leveled. Nearly all protective packaging was left IN/ON refrigerator. Doors NOT adjusted. Left door partially closes, does not stay open and out of the way when loading/unloading.

I had to do the installation because they said there was water corrosion on the copper piping. I did it without issue and installed in the new fridge. We have had the biggest nightmare with best buy and delivery schedule for all of our appliances, which we ordered and paid for on May 1st. Tons of excuses saying they had delivery truck issues and no one available to do installs. Three times cancelled due to their logistical failures, no notice of cancellation, lost 3 vacation days from work, not to mention removing food and putting into coolers, and they came and took my stove away (we still have no stove), and we still do not have dishwasher…Only our fridge. They pushed out delivery date till September now. Absolutely Ridiculous! Be wary of Best Buy when it comes to appliance delivery. Guys who delivered my fridge just were doing their job, wasn’t there fault. Very, very disappointed and upset. Will cancel my open orders if they don’t expedite delivery ASAP. What a joke….

Loud, sound like its moaning, yet out in less than 2years

The installation team (3rd party) made every excuse about how they couldn't install the new appliance due to it being too difficult to get the appliance in the house (it wasn't), the water wasn't turned off completely (it was turned off in 3 places including at the street) and that they weren't given enough time to do an installation, that was paid for. They wanted me to call a plumber! When I refused to let them leave (and called a burly friend to help) they reluctantly did the job but were cursing me out with their manager on the phone the entire time. I was completely shocked by their unprofessional behavior. Best Buy needs to vet their subcontracted services better. These guys were HORRIBLE!

Did not unwrap, unpack, or run water thru filter. I had to unpack all of the shelves and put them in place. I ran a couple of gallons thru the filter before use. All they did was walk it in and put it where it was supposed to be and connect the lines. The installation sku says "Ready to Use". This was far from that. I had purchased this cause the last time I bought a fridge (this was my 2nd from BB) they came and placed all the shelves, removed all the packing plastic, ran a couple gallons thru the filter, demonstrated all the features, and offered a great experience. This time it was a total waste of money. I can connect a host and plug in an electrical cord.

We had nothing but problems with our install. One crew delivered our fridge. They said they couldn’t reverse the door hinge: door handle. Another crew came to do that and said the first crew had stripped the screw and damaged the front of the fridge. We had the fridge returned for a new one. Another crew came with the new fridge. They said they didn’t have the reversal of the door on their order. Had to schedule another appointment to have that done. Then the guys didn’t even have the proper tools to do the reversal. They used my husbands tools! Very disappointed in this service for our refrigerator wish I could give it a 0. We have always bought from Best Buy and never had a problem until we moved to WI. Also purchased 4 other appliances with no installation problems from this order. Best Buy did swap out the damaged fridge but the installers were not good. I wish they would have compensated us for all of our frustrations and having to use so much time off from work for appointments. . Not happy customers. I hope our fridge lasts...

Installation was a disaster! Men removing old fridge cut the waterline coming from the reverse osmosis system instead of disconnecting it. It took numerous phone calls and 3 house calls to get it properly connected, It took numerous phone calls to customer service, explaining to many different reps to get them to understand what was going on. The men who removed the old built in refrigerator damaged my hardwood floor near the front entrance of the house. Very stressful situation. Its impossible to call the store. All calls transfer to a call center. Third party companies then take over. A logistics company takes over for deliver, sending a delivery company team to remove the old fridge. Another team arrives later in the day to install the new fridge. The item was in stock when purchased on 6/12 and was finally installed properly on 6/29. Unacceptable time lapse. Customer service reps were polite but were incorrectly "coding" the problem and causing delays.

There just had to replace damage appliances there brought to my house

The 1st day of drlivery you all had tried to deliver across the street from me and the guy was in the yard with his dog and you all parked on lynch and didnt get out the truck till the guy left for work and i asked the delivery if it wad my delivery and he said no and when i called about it you all lied and tried to protect the drivers and said i wadnt home when i went out on the porch when i saw your truck then it took another month almost to get it then you couldnt the icemaker up my son did that then you all billed me to start paying before i had the merchandise very poor service

The guy who was installed and connected the hoses was throwing the packing stuff on the floor and never picked it up. Then he turned on the washer. Theater started going into the tub he said ok. There you go. And left. He never checked the hose connections after the water was going into the tub. I didn’t need the washer filling so I turned it off. That’s when I heard dripping somewhere. I noticed the floor was wet and felt behind the washer hose connection and found it wet. Then looked at the floor and there was a gigantic puddle. Took two big towels to soak it up and then my 80 yr old husband had to look for a wrench. Luckily we had one and he turned a couple times till the hose stopped leaking. Very upset with the install and c as Lee’s all kinds of numbers and was once disconnected. Fin as ll after waiting 45 min was connected to a geek squad who took my report. I was so upset. After sorting so much money on this appliance and then had a mess.