Customer Ratings & Reviews

Delivery guys refused to remove old refrigerator and if that wasn't bad enough they refused to bring the new one inside. They said the aisle wasn't wide enough. Yet the maintenance guys where I lived had no problem taking the old one out and bringing the new one in and installing it. Beware some of the delivery guys are just plain lazy. Only good part was I demanded they leave the fridge so I could install. They wanted to leave it on the truck for the next delivery guys to bring out and install. Heaven only knows when I would have seen that fridge again. I demanded they at least take it off the truck, since that's the least they would do.

They did not "level" the refrigerator. It was crooked to the eye and of course when I put an actually level on it, it was not even close to level. I could understand if they had had a tight fit but this had nothing near it, no cabinets near it - is standing by itself on a hard wood (level) floor. They also pulled off part of the exterior plastic but not all of it. They carried it up one flight of stairs, in my condo, put it down, did adjust one leg "one turn" and then left - entire time from start to finish of leaving their truck and returning to it, 5 minutes. I recommend the refrigerator - it is great but the install, no.

No only were there so many problems getting the items we paid for the delivery and installation of our washer and dryer was just as bad. Unfortunately, not one of the 3 men installing our appliances spoke any English, they had to call someone to translate for both them and us but that wasn't the worst of it. We have had several LG appliances and our last set was an older model so it was time to replace them. Over the years we did most of the repairs ourselves so we were very familiar on how to install full size stackable set they did not. Know matter how many times we tried to show them they refused to listen to what we were saying or even read the directions. The simplest task of putting the adhesive on the part that secures the dryer on top of the washer they never used they even left parts that they didn't know where they went on my counter which I didn't realize until they were gone. Needless to say we had to fix their many mistakes and reinstall it the correct way.

Not a great fridge in my opinion. Ice maker is really slow. The custom edge guards that cover the glass shelves fall off real easy and the installers couldn’t even put them on.

Installer didn't finish job. They couldn't finish. They couldn't figured out to keep the water flowing throug to the refrigerator.

Beware we have purchased 4 appliances (separate dates) over the last 3 months and each delivery and installation had issues. Best Buy is using a 3rd party and from what we have experienced they are NOT trained to do the simplest installs. Our gas range was installed and we went to dinner to return home to our gas being full of natural gas causing the fire department to be called. We were out of our house for over 4 hours and the utilities service person showed us that the gas line was installed improperly and without proper seal. Microwave installation caused damage to the cabinet above our stove as the installers drilled several holes in the wrong location. Dishwasher installed only to start leaking from improperly water line attachments. Refrigerator installation crew informed us that we needed to install all of the shelves ourselves and shorted us shelf brackets we are still waiting for. Good luck with your delivery and installation if you choose them.

The original refrigerator installation appointment was ok except the fridge didnt stay cold.

They Only Plugged in my refrigerator, they said the line was the wrong size even though they brought the adaptor kit with them they just left the kit and said plumber needed to change the line. My plumber came and used the Adapter kit.

Poor installation of my refrigerator. Left on all packing material except what they needed to take off to install. Doors uneven and had to return to fix a different day. Plus the fridge came damaged. We had 2 appliances installed this day and one went as smooth as can be and this one was complete opposite experience.

Courteous and motivated crew. They kept insisting that product was not flawed, but in fact it was.

Install was rushed and sloppy. Left trash in the backyard.

I received my refrigerator on December 20th and have been waiting for a water line installation. It has taken 2 service appointments and still no line. I am over Best Buy and all of their products sales. Credit card will be cut up. If the line does not get installed by the 14th of Jan. instead of replacing the doors they can pick up the whole refrigerator.

refrigerator was off balance installer said the back of the fridge needed to be shimmed or he could adjust the front leg and set it off balance which is the way he left it. I guess he expected me to shim the back of the unit.

The three men crew were most interested in completing their job quickly rather than spending time in doing a good job

My only compliant is that there is an on and off switch for the icemaker and the installers were not aware of this feature on this frig.

Old refrigerator removed from house and new one put in its place. Internal packaging not removed and parts put in place. not ready to be used when installation crew drove away. Had to call Bosch to find out where a part needed to go. Response was that should have been done by installers.

Best Buy sent the appliances to the wrong location. This is not the first time this has happened to me. I took off work and they go to the wrong house which is less than 10 minutes away. The delivery company tried to get the driver to deliver to correct address but they refused. I have to now take more time from work. If you have a choice, choose someone other than Best But.

The service technician was terrible. He came out, set the freezer in the requested spot in our garage, left it in the box and got ready to leave. My wife had to ask him to at least turn it around so it would be facing in the right direction. He didn't take it out of the box or remove any of the packaging it came in. When I tried to call him to come back, he didn't answer his cell phone or return the call after my message. The best that could be done was for us to wait for him to come back another day. So we struggled to get it out of the box and out of the packaging ourselves. We did make him remove the packaging when he finally came back. If I could give minus stars for service, I would. This was absolutely unacceptable!

The install crew was not prepared to hook up the refrigerator. No big deal, I was able to do it myself.

Did not use new stainless steel water hone. I expect a refund . He left the new one with us. Come get it.