Customer Ratings & Reviews

Several of the shelves were broken and unusable. The owner’s manual is in Spanish, not English. The delivery crew said they would request that the shelves be replaced and an English version owner’s manual be sent to us. Neither has happened as of this date.

Best buy will probably not like nor publish this review since it's negative, but I recently bought a refrigerator from them and was basically made to purchase installation. I was told if I did not purchase installation it would be left in the driveway in front of the garage. The only "installation" needed was to bring in the house and "plug" in which, of course, I could have done. So since I didn't want it left outside I "had" to purchase installation. Also it's a good thing I was watching for them because they actually tried to take it to the house next door!!!

I did price match with customer service but there was no response after that. expensive when compared to other vendors.

I had to reming the installers to complete the inside shelves of the fridge and to go over the functions of the product.

Installation was not completed when delivered and it consistently blew the GFI outlet immediately when plugged in, waterline provided was too short, I had to take care of that myself. The waterline in the door leaked and had to be repaired! In the end it took 2 refrigerators, 4 visits and about 3 weeks to complete the sale!

Drawers hang up when trying to pull out or push in

Best Buy needs to monitor their delivery people more closely. They scratched my hardwood floors, forgot to turn on the water for the ice maker when they left and my appt was for the morning but they didn't show up until 2:30 in the afternoon. It was the worst experience I've ever had. They told me they didn't have time for me to note anything on the receipt because they were so far behind and now the company I have to deal with for the damage floors isn't interested. The estimate for the floor repair is $3500 and no one wants to talk to me about it. The refrigerator was damaged and Best Buy told me they'd send me a $200 gift card for the damage on the refrigerator which I have yet to see and the company I had to file the claim with said because I didn't note every detail about the damaged floor they aren't paying even though we called and reported it while the installers were still here. If you can pick it up and install it yourself I recommend that but if they have installers from Cory Companies refuse it and ask for someone else.

I didn't use it so I can't really say much other than it served its purpose for the employees who set it up

They didnt hook up water for fridge and icemaker..

Didn’t end up using this kit as my contractor had purchased a connector elsewhere

Purchased this fridge and the door handles could not be tightened on very well, delivery person said he would send out replacement... never did... I had to call in and set up another appointment - all they said was they can replace the fridge for a new one... what to do with a full fridge of food? They sure don't make fridges like they use to.

Delivery crew unboxed the refrigerator, removed outer tape and protective film, brought it inside and plugged it in. Then they left. The interior was left for me to unpack including removing foam blocks, film and much tape. Neither were the leveling legs adjusted. I discovered one of the leveling legs was stuck. I contacted Best Buy, and a second team came out to work on the leg. They tried, but their big pliers could not reach past the plastic knob to the nut on the leg. It seemed the entire refrigerator may need to be replaced due to a stuck leveling leg.

Waited three months for the product, With a scheduled install. On the day of the install received email as well as text message notification. Letting me know tech was on the way for appliance installation. Tech never arrived or sent notice. Spoke with customer care and rescheduled a new appointment. Never gave me a reason on why Tech never showed up. Three weeks later, they could no longer find the new install date, that was scheduled. Had to reschedule for another month out. Canceled install and had contractor come out, next day. Paid out of pocket after purchasing total tech package that included installs. Problem was never resolved. Worst service of my life.

Chlorine taste in the water line. However it does it's job of moving water to the ice maker without leaks. I only have an ice cub e maker but have purged 7-8 loads of ice and the smell/taste has diminished but isn't completely gone yet. Still hoping to clear it. My faucet next to the refrigerator does not have this issue nor did the previous refrigerator (which did have a filter however).

The installation team, did not unpack the refrigerator. They did not level the refrigerator and they refused to hook up the refrigerator to our existing water line forcing me to have to call a plumber to do and a handyman to level it. The installation was a real let down. I am having plumber come this week. Super disappointing.

All 3 delivery men did NOT wear facemasks when they were in my house! I was not spoken to & did not get to inspect the refrigerator before they left. They chipped the corner my kitchen wall during the moving of the refrigerators

Delivery time was supposed to be between 12 and 5 so we were going to empty the old fridge in the morning. We get a call at 9:30 that they will be there in 10 minutes so we scramble to empty the old fridge. The delivery guys were okay even though only one could speak broken english, no problem, we worked through it. The guy that could speak some English kept saying that he was doing me a favor by hooking up the water to the existing water line. They did not remove hardly any packing material, just the box basically and did not explain how the refrigerator worked. These guys sucked!!

It’s worth it to take the warranty for applicances

Purchase and installation were for my elderly parents--they were satisfied with the delivery as well as removal of their old appliance. The process scheduling the delivery/installation was as bad as I've ever experienced. I made numerous phone calls and several visits to the store (20 miles round trip). The phone system was horrible--voicemail for the Pacific Home desk and long holds when I called the store customer service line. Several of the young staff were kind and apologetic, but the Best Buy transition to a hub for delivery services was what management constantly blamed. Once delivery finally was scheduled, I was called the morning of the scheduled delivery and told delivery would not occur that day despite my elderly parents having emptied their refrigerator/freezer in anticipation of delivery (it was 95 degrees that day). While the Pacific Home appliance manager provided store gift cards for "future use" for the problems and waived the out-of-area delivery fee, those things were not much consolation to my elderly parents.

1st installation had freezer that didn't fully close